Job description

JOB NO.: 96013-AS

Work Type: Staff-Full Time


Location: Madison

Categories: Academic Advising, Student Services/Support, Communications, Editing, Office & Administrative Support

Employment Class: Academic Staff-Renewable

Position Vacancy ID: 96013-AS

Working Title: Admissions & Recruitment Customer Relationship Coordinator


FTE: 100%

Anticipated Begin Date: OCTOBER 01, 2018

Term: This is a renewable appointment.

Advertised Salary:

Minimum $38,500 ANNUAL (12 months)
Depending on Qualifications

Degree and Area of Specialization:

Bachelor's degree required.

Minimum number of years and type of relevant work experience:

--Experience leading customer service functions at a two or four-year institution preferred.
--Prior experience in admissions office at a college or university is desirable.
--Prior call center, customer service, marketing, and/or sales experience a plus.
--Recent UW-Madison graduates with tour guide, admissions volunteer, or other relevant experience will be considered.
--Strong oral and written communication skills and excellent customer service skills.
--Demonstrated attention to detail, time management, and organizational skills.
--Proven ability to work with individuals of diverse racial, ethnic, religious, and cultural backgrounds.
--Strong facility with the use of computers, office software applications, database systems, and communication tools.
--Facility to work independently and exercise sound judgment.
--Capacity to direct and lead professional and student staff.
--Capacity to thrive in a high volume and fast-paced office.
--Evening and weekend work required during peak times.

License or certificate:

This position is eligible to travel. A valid driver's license is required to operate a state vehicle or secure a rental vehicle for out of state travel.

Position Summary:

The Admissions & Recruitment Customer Relationship Coordinator supervises our team who administers and coordinates customer relationship activities for the Office of Admissions and Recruitment including, but not limited to: front desk operations, FAQ and informational databases and resources, office customer service operational processes, communication tools (phone, email, chat, etc.), and customer service standards and protocols. This position is responsible for ensuring that interactions (in-person, e-mail, phone, chat, written, etc.) are professional, efficient, friendly, productive, timely, and consistent with office messages and established policies and procedures.

Additional Information:

The University of Wisconsin-Madison invites applications and nominations for the Office of Admissions and Recruitment Customer Relationship Coordinator. UW-Madison is a major research university, nationally and internationally renowned. The Office of Admissions and Recruitment recruits regionally, nationally, and internationally.

The incumbent will join a team that represents the university to students, parents, high school guidance counselors, transfer counselors, alumni, and campus stakeholders, with a goal of attracting, recruiting, admitting, and enrolling a talented, geographically diverse student body.

The full-time academic staff position is available with a desired begin date of October 1, 2018. A competitive salary and benefits package will be offered, with title and salary dependent on qualifications. The minimum starting salary is $38,500.

The mission of the Division of Enrollment Management (Offices of Admissions and Recruitment, Student Financial Aid, Registrar, and Integrated Student Information Systems) is to provide access to higher education and collaborate with campus partners to ensure student success. We are committed to the highest standard of service for our students, colleagues, visitors, and other customers. Staff will serve as role models by practicing exemplary, respectful and inclusive behaviors in all of our interactions.


Kim Morgan
[email protected]
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

Apply by clicking Apply Now to go to the 'begin application' page. When uploading your materials, submit ONE document in PDF format. Make sure the one PDF document you upload contains ALL of the following information:

1) a letter of interest which highlights applicable work experience
2) a resume, and
3) contact information for three references.

Online applications must be received by the application deadline for ensured consideration. Failure to submit complete application materials may result in ineligibility for this position. A criminal background check will be conducted on all finalists. Eligibility to legally work in the United States without sponsorship is required by the anticipated start date of the position.

Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Sep 12 2018 Central Daylight Time

Application Close: Sep 26 2018 11:55 PM Central Daylight Time





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Job No:
Posted: 9/13/2018
Application Due: 9/27/2018
Work Type: