Administrative Support Associate - Enrollment Services Call Center Counselor

Location
Fayetteville, NC
Posted
Sep 13, 2018
Institution Type
Four-Year Institution

Position Information

Position Title: Administrative Support Associate - Enrollment Services Call Center Counselor

Position Number: 000187

Full-time or Part-time: Full Time

Department: Enrollment Management

Posting Number: 0401738

SHRA/EHRA: SHRA

Job Category: Clerical and Secretarial

Hiring Range: $31,200-$34,194

Minimum salary: $31,200

Maximum salary: $47,879

Overall Position Competency: Journey

Description of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:

The objective of the Enrollment Services Call Center is to provide a culture of responsiveness and expert student service within academic affairs. The Enrollment Services Center consolidates and enhances services provided through the Financial Aid, Registrar's, Bursar and Admissions Offices, and serves as the first contact for these offices. This minimizes student wait times and eliminates the need for students to go to four different offices to take care of business. The ESC is designed to support FSU web tools that assist students with all student service functions. The center focuses on the enrollment areas to enhance the university's efforts to engage and retain students and to provide seamless delivery of services and assistance to students.

Description of Work Continued:
Primary Purpose of the Position:

The ESC Counselor will provide enrollment services for the student body. The counselor serves as the primary contact person for students and is empowered to help students achieve their personal, professional and educational goals. This individual will assist and serve as a liaison to other University departments. The counselor will be student-centered and process oriented with a high level of attention to detail and innovative ideas to continually improve our service level to students.

Minimum Education and Experience Requirements:
Graduation from high school; or an equivalent combination of education and experience.

Knowledge skills and abilities:
Communication-Verbal-Ability to convey information and ideas through a variety of media to individuals or groups; ability to adjust language or terminology to meet needs of the recipient(s).

Communication-Written- Ability to present ideas in written form; ability to adjust language or terminology to meet needs of the recipient(s); ability to use correct grammar, organization, and structure.

Office Technology- Ability to utilize office equipment and other relevant technology (software, and systems) to meet work needs.

Work Coordination- Ability to facilitate the flow of work, facilitate or direct the office support activities and coordinate work with staff; ability to maintain internal and external contacts for work coordination.

Problem Solving- Ability to understand issues, identify problems and opportunities to determine the appropriate course of action.

Knowledge-Program- Ability to demonstrate an understanding and awareness of program services, policies and procedures; ability to demonstrate and apply this knowledge in performance of office support tasks; ability to explain and interpret program information to clients/customers and staff.

Information/Records Administration- Ability to apply knowledge of data collection and storage to compile, assimilate and organize printed and electronic information.

Preferred Qualifications:
Four year baccalaureate degree with at least six months experience in an administrative office at an institution of higher learning; knowledge of the Student Banner system; data entry skills; demonstrated knowledge and use personal computer; demonstrated knowledge of Microsoft products to include Word and Excel.

Closing Date: 09/17/2018

Open Until Filled: No

Supplemental Questions
Required fields are indicated with an asterisk (*).
  1. * What is your highest level of completed education?
    • High School/GED
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • Doctoral/Professional/PhD
  2. * Do you have experience working in a high volume call center environment?
    • Yes
    • No
  3. * Do you have experience in higher education/academia, teaching and/or student services?
    • Yes
    • No
  4. * Describe a work situation in which you can demonstrate that you encouraged the motivation of another person. Given that you can't motivate another person, what actions did you take that helped the coworker or reporting staff member experience feelings of motivation or choose motivated behavior?
    (Open Ended Question)


Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents
  1. Other Document
  2. Transcripts


EEO Statement:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.


Veterans Statement:
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

PI104361555

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