Staff Support Associate II/UKHC

Job description

The Staff Support Associate II/UKHC assists the department in meeting requirements regarding medical record maintenance, and meeting customer service expectations for delivery of patient information for a variety of reasons such as direct patient care and research. Schedules all medical surgical cases and revises schedule as necessary; obtains pertinent information from physician's offices regarding procedures to be performed in Endoscopy, and; evaluates information received from offices for completeness and obtains any other information necessary pre-operatively. This person also schedules procedures in block format; coordinates specific scheduling requests for time and equipment with the administrator and Endo Manager or designee; notifies surgeon's offices and the Endo staff of cancellations and re-scheduled cases, and maintains statistical data on a daily and monthly basis and can assume responsibilities of registration clerks, billers, and controllers as necessary. Assists with general offices duties as necessary (i.e., answering phones, copying tasks, typing charts, etc.) and remains calm and follows directions in emergency situations. Performs other business office duties as assigned.

Job Title
Staff Support Associate II/UKHC

Requisition Number

Working Title
Staff Support Associate II

Department Name
H6200:Diagnostic Services

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

3 yrs

Required License/ Registration/Certification


Physical Requirements

Requires handing of light-weight objects up to 10 pounds, or some standing or walking.


Primarily day shift Monday-Friday.


Knowledge of basic administrative skills, medical terminology, and basic computer literacy; ability to work in a fast-paced environment.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Experience with medical terminology preferred.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate the number of years of paid work experience you have in a medical setting.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
    • None
    • Basic
    • Average
    • Proficient
    • Expert
  3. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  4. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  5. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
    Optional Documents
    1. Resume
    2. Cover Letter





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    Job No:
    Posted: 9/13/2018
    Application Due: 9/20/2018
    Work Type: