Guest Services-OPS/Evening Operations Coordinator

Location
Tallahassee, FL
Posted
Sep 13, 2018
Institution Type
Four-Year Institution

Job ID: 44177

Regular/Temporary: Temporary

Department

The Oglesby Union is a diverse and engaging community which fosters individual and collective learning by providing outstanding services and opportunities for involvement. The Guest Services area encourages engagement and supports involvement through the proper management of event spaces and delivery of the highest quality information and logistical support to both internal and external stakeholders.

Responsibilities

Assists with the evening operations of Guest Services by providing oversight of and support for events in spaces managed within the Division of Student Affairs.

Maintains daily inventory of all audio-visual equipment and furniture utilized in events spaces making sure equipment is properly checked out, retrieved, and stored in the appropriate places.

Management of evening operations and tasks to be completed by student employees including furniture and AV setup in addition to information desk operations.

Ensures space is set with furniture and audio-visual equipment according to customer specifications.

Serves as primary point of contact for customers using each space while on duty.

Makes every effort to provide total and complete customer satisfaction for each and every user of the Oglesby Union. Attends and provides support to all events designated with VIP status.

Qualifications

High school diploma or equivalency and at least one (1) year of prior work experience.

Good leadership, interpersonal, and communications skills

Excellent customer service, planning, and time management skills.

Willingness to work a flexible schedule to include evenings and weekends

Demonstrated experience in hospitality management,

Direct audio-visual experience a plus.

Willingness to work as a team member

Contact Info

Trinity Gonzalez
tjgonzalez@fsu.edu

Anticipated Salary Range

The hourly rate is $12.00

Pay Plan

This is an OPS/temporary Job.

Schedule

The weekly work commitment is 32.5 - 35 hours per week: Monday-Friday, 4:30pm-11pm with occasional weekend hours required.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act, http://hr.fsu.edu/?page=benefits/insurance/insurance_home&ops=1.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

PI104359107

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