Information Technology Professional
Service Operations Analyst IPosition Summary
The successful candidate will independently monitor and identify performance issues using MSU’s IT scheduling software and multiple monitoring tools; Responsible for monitoring MSU IT data center servers, network and applications using monitoring tools to analyze errors, failures, network malfunctions, data center security, applications, and environmental disruptions. Requires strong analytical skills to diagnose problems, devise viable solutions and follow escalation processes for resolution. Assists in planning; develop and implement new infrastructures, policies, procedures, standards, and practices related to new or updated software along with detailed documentation for all related production activities. Will independently alter complex job streams using scheduling software. Analyze batch processing abends and follow escalation procedures and resolution processes. Requires excellent communication skills and collaboration with multiple MSU customers and teams to identify monitoring requirements and reporting metrics. Train co-workers and staff on new or updated procedures. Use automated scripts and web design. Measures and records vital statistics and produces reports for multiple areas. Participates as a fully-functioning professional member of medium/complex project teams and/or independently leads small IT project of 2-3 staff using varied technologies. Duties associated with this position involve working on a video display terminal 75 percent of the time.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.Unit Specific Education/Experience/Skills
Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.Desired Qualifications
Self-motivated, ambitious, and dedicated team player whose strengths include organizational skills, detail oriented with high level of accuracy and excellent analytical skills. Strong troubleshooting skills, ability to identify and resolve problems exercising excellent judgment; including hardware and software diagnostics. Excellent verbal and written communication skills; strong documentation skills; ability to work independently and as an effective member of a team and on several projects simultaneously in a deadline-oriented environment. Experience in installation, configuration and support knowledge of Network Operations Center monitoring tools; experience in at least one scripting language such as Java Script, Powershell, VB Script, etc.; one to two years’ experience in programming languages; Certification in CompTIA A+, CompTIA Network. Working knowledge of Windows/Linux operating system; experience in project management and in the use of project management tools; basic knowledge in keeping software maintenance up-to-date; basic knowledge of data archival and recovery systems; basic knowledge of TCP/IP Networking, etc.; experience with helpdesk ticketing and tracking software.Required Application Materials
Resume, Cover Letter, CertificationsSpecial Instructions
Please Provide 3 ReferencesWork Hours
Bidding eligibility ends on 9/18/18 at 11:55 PM.