Program Portfolio Manager, Teachers College
***INTERNAL APPLICANTS ONLY***
Reporting to the Vice President of Operations (Teachers College), the Program Portfolio Manager will be responsible for collaborating and supporting the delivery of a holistic, outstanding, and distinctive student experience across a portfolio of programs so that students have a seamless and integrated high quality Teachers College experience. The Program Portfolio Manager will ensure that the “voice of the student” is at the forefront in the delivery of programs; seeking and listening to feedback from students, alumni, mentors, and staff about the quality of the program experience and will surface any points of friction to the portfolio leadership team. The Program Portfolio Manager will own, research and interpret the student success metrics to make recommendations with stakeholders and the leadership team(s).
Essential Functions and Responsibilities
- Serves as a key liaison for a specified portfolio between the programs and key college and university stakeholders
- Participates in and contributes to regular staff, department and meetings with college partners as appropriate.
- Represents their portfolio at meetings related to the student experience.
- Focuses on the entire arc of the student’s program portfolio experience -- from prospect to alumni -- to ensure that we are delivering programs that are seamless, frictionless, and deliver on our student promise of degree and career success.
- The Program Portfolio Manager will have a unique holistic view of the student’s program experience within their assigned portfolio, which puts him/her in the position to collaborate, suggest and lead pilot studies within the portfolio, suggest amendments to policies and procedures, suggest and collaborate with Program Development on revisions to playbooks, and take the lead on implementation of innovations.
- Plays a key role in reviewing the support provided by the Student Support Centers to ensure that the support, learning resources, and/or tutoring is meeting the needs of the students in his/her portfolio.
- Maintains a solid understanding of college and institutional goals and priorities as they relate to the student experience.
- Implements program-level initiatives that optimize the program’s outcomes and ultimately improve the student’s program experience.
- Program Portfolio Manager will be expected to ensure integration and coordination of any new programs and services with programs currently being offered by the college and university.
- Highly knowledgeable of the unique needs of WGU students particularly in the areas of student engagement, student retention and student satisfaction. He/she must be confident using this knowledge to inform strategy development and ongoing evolution.
- Knowledgeable and up to date on current WGU Institutional Research including the university surveys, college specific surveys and the National Survey of Student Engagement (NSSE).
- Uses current research to design intentional, proactive and responsive programs that are in line with the needs of our students and faculty partners.
- Confident reading and interpreting statistical information and data relevant to the student experience.
Required Education and Experience
- Master’s degree preferred in Counseling, Higher Education Administration, Student Personnel, Business, Human Resources or related discipline or Bachelor’s degree required and 5 years experience outlined in the Essential Duties and Responsibilities
- Experience developing, delivering and evaluating strategies at post-secondary institutions
- Experience with successful collaboration across multiple departments and proven ability to produce results to operational improvements that impact the student experience.
- Program/project management experience is an asset
- Proven ability to take initiative and be both creative and flexible.
- Strong oral and written communication skills, solid organizational skills, and sound judgment.
- Demonstrated ability to work collaboratively, build consensus and be sensitive to the needs and interests of various stakeholders, and contribute to the functioning of a diverse team both within the college and across the institution.
- Demonstrated ability to contribute to and thrive in a collaborative environment and to apply a positive team approach to working with colleagues.
- Demonstrated ability to use and interpret data to make decisions, and communicate results effectively to various stakeholders.
- Able to build collaborative working relationships across the university. The Program Portfolio Manager will be required to lead colleagues and university stakeholders in understanding the student experience. Teamwork skills are crucial as is consensus building and strategic leadership.
- Highly knowledgeable in best practices, literature and research on the needs of students at post-secondary institutions and have a strong understanding of the unique needs of WGU students including graduate and undergraduate students
- Strong commitment to Competency Based Education
Competencies RequiredProblem Solving Skills: Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important. Interpersonal Skills: Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure. Accuracy: Draws on factual information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions. Adaptability: Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity. Reliability: Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity. Attitude: Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner. Initiative: Self-directs with a strong bias for action; leads the way in improvement of performance or processes; displays keen interest in students and organization.
WORK FROM HOME, United States