Food Service Administrator I
Job Location Normal, Il 61790
Posting date 09-10-2018
The Department of Event Management, Dining, and Hospitality is one of 12 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
These positions are an integral part of our dining operations staff. Led by experienced culinary professionals, we offer staff the opportunity to work in newly-renovated facilities and are committed to using quality ingredients and processes. Positions will be assigned to either retail units or a residential unit.
This position plays an integral role by ensuring dining center cleanliness, comfort, and attractiveness, promoting a positive customer service environment, overseeing the cash register operation and ensuring high quality products are available to the customer at all times. Duties include, but are not limited to:
-Ensures quality standards are upheld
-Controls labor hours in venues of responsibility; scheduling, training staff and assigning duties, evaluates job performance of venue employees, review time cards for accuracy and checks schedule to reconcile time
-Provide excellent customer service.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
1. High school graduation or equivalent.
2. Two (2) years of food service supervisory experience or University training in dietetics, hotel management, institutional management, or related fields (verify with transcript).
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
4. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.
1. Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.
2. Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.
3. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety; ability to regulate sanitation guidelines to preserve department standards.
4. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; the ability to produce results working as part of a team or committee.
5. Computer skills, including menu management systems; accurate record keeping skills.
6. Ability to analyze a Profit and Loss statement and recognize problem areas and recommend corrective controls.
7. Full knowledge and acceptance of principles of diversity.
8. Excellent analytical and oral/written communication skills, including the ability to write clear and effective correspondence, reports, evaluations, training manuals and other materials.
9. Possess Illinois Food Service Sanitation Certification or must obtain within 6 months of employment.
10. Serv-Safe Sanitation Certification may be required within six months of employment.
11. Persons in this position may be required to achieve and maintain management certifications for assigned venue/venues within a year of employment.
Illinois State University is an Equal Opportunity Employer and has a strong institutional commitment to diversity. Females, minorities, individuals with disabilities, and veterans are encouraged to apply.