Head of Interlibrary Loan (ILL) Lending

Job description

Hyde Park Campus

454710302 Doc Del-Ill Lending

About the Unit
As a dynamic research and learning environment, the University of Chicago Library advances and supports the University's commitment to research and teaching, using its vast and diverse intellectual resources to help solve the world's problems. The Library is assuming new exciting roles that are vital to research, innovation, and learning at the University, while continuing to focus on building and preserving our renowned collections. We are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars. Document Delivery Services incorporates Interlibrary Loan, Scan and Deliver, and Regenstein Reserves. The Lending section is responsible for lending books and other loans and providing scanned articles and chapters to outside institutions, including a high volume of time-sensitive requests for physical loans from our partners in the Ivy Plus Libraries and Big Ten Academic Alliance.

Job Information

Job Summary:

Under the direction of the Document Delivery Services Librarian, the Head of Interlibrary Loan Lending is responsible for planning and supervising interlibrary loan lending, which includes the timely and accurate provision of loans and copies to other libraries, Crerar Corporate Members, clients of the Library's document delivery services (Scan & Deliver), and other eligible users. Provides leadership and oversight of one of the largest academic lending operations in the United States.


Interlibrary Loan Lending 80%

  • Coordinates the work of lending operations which includes pulling materials from campus library bookstacks, producing photocopies and electronic scans, preparing loan requests for lending, and shipment of these items.
  • Oversees the timely provision of photocopies and/or electronic files and the lending of originals to Big 10 Academic Alliance libraries, Ivy Plus libraries, OCLC SHARES libraries, ILLINET libraries, DOCLINE libraries, Crerar Corporate Members, and other users of the lending services.
  • Supervises 2.0 FTE union clerical lending staff, and up to 6 FTE lending student assistants.
  • Resolves the most difficult lending problems including issues with requests and invoices.
  • Manages lending billing by IFM, invoice, and IFLA vouchers and prepares payments received for deposit.
  • Oversee and provide customer service via phone and email.

Department Wide 18%
  • Ensures a departmental climate that offers Library clients efficient, accurate, and courteous service.
  • Works collaboratively with the Shipping Clerk and Head of ILL Borrowing to ensure shipments and deliveries are processed efficiently.
  • Support Document Delivery Services programs to scan materials for Student Disability Services to convert into alternate formats.
  • Works with other staff in Document Delivery Services to ensure the provision of requests for the Scan & Deliver document delivery service. Works collaboratively with Access Services staff across campus libraries to ensure the timely completion of Scan & Deliver request processing.
  • Hires and trains. Consults with the Document Delivery Services Librarian, the Director of Access Services and Assessment, Library Human Resources for employee issues.
  • Oversees the orientation and training of new employees and student workers.
  • Establishes work priorities, performance goals, and standards for staff; provides regular coaching and annual performance evaluations.
  • Provides a fair and balanced approach to work and work rules; exhibits sensitivity and discretion in working with staff.
  • Communicates goals for Department/Division/Library to staff; communicates policies and departmental guidelines, plans and procedures to staff. Brings potential problems to the attention of the appropriate person and/or the Library Human Resources Office.
  • Anticipates operational requirements and takes steps to prevent backlogs by ensuring the space needs and assignments of adequate staff.
  • Compiles regular and special statistical reports; reviews operations and makes recommendations for improvements in service to patrons and working conditions for staff; estimates needs in terms of staff, equipment, etc., and provides justification. Conducts special studies as required; sets up and exercises quality and quantity controls for the section.
  • Writes an annual report summarizing the work of various sections within the Department.
  • Performs related duties as assigned or necessary to insure maximum service to patrons and efficient operations of the department

Library Wide 2%
  • Attends Library staff meetings as appropriate, including monthly Supervisor's meeting

  • Communicate effectively and with influence
  • Lead performance & flawless execution
  • Exhibit resilience and optimize resources
  • Demonstrated ability to coordinate the work of others required.
  • Demonstrated ability to exercise sound judgement required.
  • Demonstrated excellent critical thinking and problem-solving skills (utilizing appropriate resources to resolve issues) required.
  • Demonstrated attention to detail, accuracy, and organizational skills required.
  • Demonstrated ability to prioritize, meet deadlines and to work well under pressure required.
  • Demonstrated ability to supervise and manage team members required.
  • Strong conceptual and analytical skills required.
  • Ability to relate to users and staff and to be responsive to the needs and concerns of other Library units required.
  • Ability to exercise good judgment consistent with Library procedures required
  • Strong people skills required.
  • Strong customer service orientation required.
  • Knowledge of research library service requirements required.
  • Considerable skill in maintaining records required.
  • Excellent written, oral and negotiating skills required.

Additional Requirements

Education, Experience or Certifications:

  • Bachelor's degree required.

  • Minimum one year of successful supervisory experience required.
  • Previous patron service experience in a high-volume library or related setting required.
  • Working knowledge of library procedures required.
  • Supervisory experience in a library setting preferred.
  • Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, preferred.
  • Experience in a higher education environment preferred.
  • Knowledge of standard reference sources preferred.

Technical Knowledge or Skills:
  • Understanding and working knowledge of interlibrary loan tools (including OCLC, ILLiad, WorldCat Resource Sharing, and DOCLINE resource sharing models) required.
  • Knowledge of workstation applications, including Microsoft Office, email, the Internet - and an understanding of software applications for library functions required.
  • Ability to learn a range of position-related software applications required.

Working Conditions and Physical Requirements (if applicable):
  • Ability to bend, crouch, or stoop.
  • Ability to carry or lifts loads up to 49 lbs.
  • Ability to sit for 4 hours or more.
  • Ability to use computers extensively for 4 hours or more.
  • Ability to visually focus on print material and computer screens for long periods of time.

Required Documents:
  • Resume
  • Cover Letter
  • Reference List

(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.)

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

To learn more about the university click here http://www.uchicago.edu/





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Job No:
Posted: 9/11/2018
Application Due: 10/5/2018
Work Type: