Technical Call Center Representative

Job description

Title: Technical Call Center Representative

Position ID number: 391

Posted Date: 09/10/2018

Job Category: Hourly and Temporary

Department: Information Services - HINS

Position Status: Hourly/Temporary

Supervisory Responsibilities:

Answer telephone calls/e-mail/walk-in requests from customers concerning problems related to PC hardware, software, network, e-mail, telephone system, or audiovisual problems including equipment requests/reservations.

Open and track tickets in service database systems.

Using automated software along with interrogative methods, work with the customer over the telephone to isolate and diagnose the problem when possible, based on defined procedural scripts as well as utilizing the Knowledge Base tool.

Work with Desktop Support Level 1 team and AV team to provide troubleshooting.

Required Qualifications:

High school diploma or equivalency required.

Minimum of one year experience in a call center environment preferred.

Ability to work with minimal supervision in a high volume, fast-paced environment.

Demonstrated capacity for an attention to details and deadlines.

Preferred Qualifications:

Please submit cover letter and resume to Judy DeSavage, [email protected] .

Hours per Week: 20-25 hrs

Work Schedule: days, evenings, & weekends





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Job No:
Posted: 9/11/2018
Application Due: 10/11/2018
Work Type: