Technical Call Center Representative
Title: Technical Call Center Representative
Position ID number: 391
Posted Date: 09/10/2018
Job Category: Hourly and Temporary
Department: Information Services - HINS
Position Status: Hourly/Temporary
Answer telephone calls/e-mail/walk-in requests from customers concerning problems related to PC hardware, software, network, e-mail, telephone system, or audiovisual problems including equipment requests/reservations.
Open and track tickets in service database systems.
Using automated software along with interrogative methods, work with the customer over the telephone to isolate and diagnose the problem when possible, based on defined procedural scripts as well as utilizing the Knowledge Base tool.
Work with Desktop Support Level 1 team and AV team to provide troubleshooting.
High school diploma or equivalency required.
Minimum of one year experience in a call center environment preferred.
Ability to work with minimal supervision in a high volume, fast-paced environment.
Demonstrated capacity for an attention to details and deadlines.
Please submit cover letter and resume to Judy DeSavage, [email protected] .
Hours per Week: 20-25 hrs
Work Schedule: days, evenings, & weekends