Retention Coordinator (REQ. 28724)
The Program Representative II directly supports the Vice Provost Initiative for Pre-College (VIP) Scholars program under the immediate supervision of the Academic Advancement Program (AAP) Director of Pre-College and Summer Programs. In this capacity the Program Representative II will serve as the VIPS Retention Coordinator with major duties including (1) creating programming to support VIPS cohort students who have graduated from high school and now attend UCLA and other universities; as well as establish and maintain partnerships with administrators from other universities to support scholars' retention (2) maintaining a database to track and communicate with VIPS students (3) work with program leadership on student enrollment and retention data; (4) coordinate programs events, course, workshops, and meeting logistics; and (5) other administrative duties including purchases, payments, and reimbursements using appropriate online systems, and monitoring program expenditures and purchases. The incumbent will also perform administrative functions to support the development and strengthening of VIP Scholars overall mission and programming.
The complete listing of qualifications is available on UCLA's official job posting.
- Ability to react sensitively in multicultural environments and to understand the academic and social realities of underrepresented, low income and first generation students.
- Demonstrated skill and ability in coordinating programs, projects and activities as demonstrated by creating ideas, determining procedures or courses of action, selecting methods and implementation and prioritizing program objectives and tasks.
- Skill in speaking with persons of various social, cultural economic and educational backgrounds to explain department policies, procedures, and /or operational and administrative processes using appropriate vocabulary and grammar.
- Skill in listening perceptively and conveying awareness and understanding.
- Skill in prioritizing assignments, to complete work in a timely manner when there are changes in workload, changes in assignment, pressure of deadlines, completing requirements and heavy workload.
- Ability to establish and maintain cooperative working relationships with co-workers, managers, and on campus and off campus departments.
- Interpersonal skills sufficient to interact diplomatically with the public in a high volume, continuous public contact setting.
- Ability to answer questions, solve problem and make sound recommendations by gathering data, conducting administrative analyses requiring knowledge of the university's administrative, organizations, policies, procedures, and practices.
- Ability and judgment to maintain confidentiality and exercise discretion in the communication and handling of sensitive information with discretion and tact.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint), Internet, and Email (Outlook) or other comparable computer software programs.
- Typing and computer entry skills and proficiency to produce documents.
- Writing skills to prepare concise, logical and grammatically correct correspondence and documents.
- Understanding of privacy regulations and practices related to student records. Ability to handle and process confidential student and/or faculty information and files with professionalism and discretion.
- Demonstrated ability to work effectively as part of a team to include cooperation, flexibility and respect for ideas and work habits of others.
- Must be able to work evenings and/or weekends as needed for events.
- Must be able to maintain a regular schedule and on-time attendance.
Can Be Trained:
- Working knowledge or ability to learn university online systems to transact university business.
- Working knowledge of University staff hiring policies and procedures and ability to recall and apply major and commonly used provisions and specific rules.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 12 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy - http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct