Financial Aid Specialist - Northeast Regional Center
Community College of Philadelphia
Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond.Community College of Philadelphia is seeking to fill a Financial Aid Specialist - Northeast Regional Center position. The Financial Aid Specialist is a Financial Aid team member assigned to the College's Northeast Regional Center. This position is responsible for advising students and parents on financial aid procedures; and reviewing, verifying and awarding financial aid. This position will provide high-level support and serve as the administrative contact for students, while enforcing line control and managing the flow of students who need financial aid counseling. The position will collaborate with front counter and back office financial aid staff to ensure students receive the highest level of customer service. Additional responsibilities include researching and resolving financial aid payment problems, bookstore credits, holds and other matters affecting student aid, and representing the College at on-campus and off-campus events, and assisting in the supervision of the Office's federal work-study students.
For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button.
Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.
Our benefits include:
- 100% College-paid medical, dental and prescription drug for employee and all of their eligible family members
- College-paid life and disability insurance
- College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
- Tuition remission (for classes at the College)
- Forgivable tuition loan (for classes at any accredited academic institution)
- 403(b) retirement plan with 10% College contribution
- Healthcare and Dependent Care flexible spending accounts
- College operates on a 4-day work week during the summer months
- Paid vacation plus holiday and personal time off
Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Minimum Qualifications
• Bachelor's degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• A minimum of two years of relevant work experience within a financial aid function required.
• Excellent communication (oral and written) and interpersonal skills in all media (phone, face to face, and email).
• Demonstrated understanding of financial aid regulations required.
• Experience working with people from culturally diverse and economic backgrounds.
• Ability to use independent judgment in making administrative/procedural decisions with minimal supervision.
• Must be able to foster a positive and productive work environment, with ability to help lead and motivate staff, and model exceptional service to internal and external customers.
• Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.
• Ability to manage multiple, simultaneous priorities and meet deadlines required.
• Demonstrated proficiency using MS Word and Excel required.
• Experience with an enterprise-wide system required.
• Access to reliable transportation and ability to travel within the local area is required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.
• Ellucian Banner preferred.
• Experience in, and appreciation for, a collective bargaining environment is preferred.