Financial Aid Counselor

Job description

Vacancy Number: S00837

Working Title: Financial Aid Counselor

Career Band Title: Student Services Specialist

Location of Workplace: Main UNCW Campus

Competency Level: Journey

Brief Summary of Work for this Position:

The position administers all financial aid programs and ensures compliance with federal, state, and institutional rules, regulations, and requirements. Advises, counsels, and educates students, prospective students, and their respective family members as it relates to their financial eligibility. This position also:

Maintains student financial aid queue and review all required reports in order to ensure aid is being processed timely and accurately

Maintains communication with students and families

Manages counselor queue and keep the queue up-to-date and cleared as necessary.

Meets with students and covers Live Counselor as assigned

Processes student requests

Makes notes in system as necessary regarding student status, counselor requests and additional information as received

Manages program(s) as assigned and attends Outreach programs

Ensures accuracy of files

Determines eligibility for federal, state and institutional financial aid

Makes professional judgments regarding conflicting information, independent status, special circumstances, satisfactory academic progress, and other situations in order to effectively administer financial aid

Notifies supervisor when situations arise that require additional review

N.C. Minimum Required Knowledge, Skills, & Abilities:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional knowledge, skills, and abilities required to perform the essential functions of the position:

Must have knowledge of the federal, state and institutional requirements concerning financial aid

Skills must include excellent interpersonal skills, crisis management, and the ability to communicate well

Preferred education, professional skills and experience:

Two years of experience in Banner and Image Now preferred

Recruitment Range: $38,064 - $40,075

NC Salary Grade Equivalency: 67

Hours Per Week: 1.0 (40 hours per week)

Months Per Year: 12 Months

Work Days: Monday - Friday

Work Hours: 8:00AM - 5:00PM

Position Number: 1928

Job Posting Date: 09/07/2018

Posting Close Date: 09/24/2018

Special Instructions:

PLEASE NOTE: To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application. Due to the high interest in positions at UNCW, we are happy to answer any questions you may have regarding the position if selected for an interview. Thank you in advance for your understanding.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

For more info/to apply visit Applications must be submitted through the online application system to be considered.

This position is being recruited at the journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement:

UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified persons from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.




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Job No: S00837
Posted: 9/10/2018
Application Due: 9/24/2018
Work Type:
Salary: $38,064 - $40,075