Job description

Duties: Residential Services Manager (RSM) will have full responsibility for one of eleven Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building. This individual will manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays. The RSM will assist in developing information, communication and customer service delivery strategies for all 11 ICs. The RSM will promote a positive image of RSM and act as an ambassador to the University. The RSM will be responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES). The RSM will also be expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building. The RSM will be considered University 'essential' personnel. They will have the autonomy and authority to make daily decisions in order to provide better service and to meet the needs of their customers.

Qualifications: High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting or equivalent combination of education and experience.

Above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus. Proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet. Desire to work in a university setting, with students and in a service-oriented organization.

Present the ability to work independently while functioning as part of a team. Possess experience in hiring, training, supervising and evaluating student staff and/or part-time staff. Must have the ability to work in a fast-paced, high-pressure environment. Functions with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously. Possess the ability to make sound professional judgments. Must be dependable and flexible. Must be able to develop good working relationships with colleagues, faculty, staff, and students. Interest in working in a diverse University setting with much student contact.

Reference Number: 95-29864

Salary Grade: 024

Employment Type: Non-Exempt

Org: Residential Operations

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: Y-Clerical Client Service




Diversity Profile: University



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Job No:
Posted: 9/9/2018
Application Due: 1/10/2019
Work Type: