Job Description: POSITION TITLE: SPECIALIST, REGISTRATION CFREGS-SPEC01 STATUS: Full time DEPARTMENT: Registration DIVISION: Student Development CLASSIFICATION: Non-exempt UNION: Clerical REPORTS TO: College Registrar, Coordinator of Records & Registration, and Registration Supervisors PLACEMENT: Clerical, grade 6 MINIMUM PAY RATE: $18.47 per hour Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY Provides a variety of duties for the registration and records areas. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Assist students with facilitating online and phone registrations within the enrollment center and work with Registration and Records to trouble shoot and resolve problems. 2. Identify, investigate, and resolve issues and processing errors regarding registration and records areas. 3. Assist instructors regarding grade changes, reinstatements when needed. 4. Assist military, local state, and governmental agencies on securing requested confidential student record documents when needed. 5. Enter, verify and register students using Colleague system and make necessary corrections. 6. Assist in maintaining semester registration files as well as processing transcripts for in person- requests. 7. Scan all registration documents. 8. Answer student questions related to registration and records, transcripts, grades, and record areas. 9. Cross train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the College Registrar, Coordinator of Records and Registration. 10. Perform other related duties as assigned. MINIMUM QUALIFICATIONS 1. High School Diploma and one (1) year of college education. 2. Two (2) years of experience in an educational environment. 3. Attention to detail, excellent organizational skills, initiative and multitasking ability. 4. Excellent decision and problem solving skills. 5. Ability to work independently with a minimum supervision, handle routine and complex issues and assist in conflict resolution. 6. Ability to work well with a diverse community. 7. Knowledge of the college policies, procedures and courses as they relate to the student service areas. 8. Personal computer skills and knowledge of several software and web applications. 9. Experience in phone system, fax/printer/copy machines and scan machines. PREFERRED QUALIFICATIONS 1. Associate's Degree PHYSICAL DEMANDS 1. Normal office physical demands. WORKING CONDITIONS 1. Duties are performed indoors in the usual office and/or outdoor environment. Internal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract. Application Procedures: "Apply to this Job at employment.jjc.edu" Application Deadline: September 17, 2018 All offers of employment are contingent upon the following: * Satisfactory results of a background check * Post-offer, pre-employment Drug Screening for employees that are new to the College * Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires Joliet Junior College is an equal opportunity/affirmative action college supporting diversity. ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN "ON CAMPUS" STUDENT HOUSING Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in "on campus" student housing is available at the JJC Police Department website : http://jjc.edu/about/operational/campus-police/Pages/crime-statistics.aspx If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.