Program Coordinator, Chicanx/Latinx Student Success Center (TEMPORARY)

San Jose, CA
Sep 09, 2018
Institution Type
Four-Year Institution

Job ID: 24640
Full/Part Time: Full-Time
Regular/Temporary: Temporary
Job Code: 3082
Department: Transition & Retention Service


Classification: Student Services Professional II
Salary Range: $3,719/month - $5,288/month
FLSA status: Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit

About the Position

*Please note this is a temporary benefited 9 month position.*

Under the general supervision of the Program Director for Chicanx/Latinx Student Success Center, the Program Coordinator is responsible for providing support with the planning, coordination, implemention, and assessment of student success programs and workshops that serve students of Chicanx/Latinx descent and celebrate their heritage/culture. The Program Coordinator will work collaboratively with internal and external partners and stakeholders that will make it possible for programs and activities to be sustained. Recruit, hire, train, supervise, and evaluate student undergraduate and graduate interns in a manner that empowers them to lead their own special projects and achieve desired outcomes. Create a welcoming, friendly, and affirming cultural academic space within the center that values, respects, and promotes an appreciation for the diverse Chicanx/Latinx communities at SJSU. The Program Coordinator will coordinate all center marketing, publicity, social media efforts. Work jointly with the rest of the center's professional and student staff to coordinate the daily operations of the center, including the facilitation and hosting of campus visits by precollegiate programs, middle schools, and high schools.

Responsibilities include but are not limited to the following:
- Assist with the development, planning, coordination, and assessment of multiple academic and other student success programs, events, activities, and workshops designed to support student transition and retention.
- Assist with the development of programs that create a "student success oriented" atmosphere for Chicanx/Latinx students on campus.
- Collaborate with campus entities on events that promote multicultural understanding, academic success, alliance, and civic engagement.
- Assist in the development and delivery of high-impact programs in relation to retention and graduation
- Stay informed and be familiar with institutional policies and procedures as it relates to program/event planning and implementation.
- Identify, build, and maintain relationships with affinity Chicanx/Latinx groups, including recognized student organizations to enhance center presence in the Chicanx/Latinx student community.
- Participate in and/or lead meetings and program planning commitees (CLSSC Programming Board Community Meetings) to implement programming plans and identify additional collaborative partnerships for promoting and executing CLSSC efforts and initiatives.
- Develop a Student Success Intern Manual for student interns to be used during training days.
- Assist with the coordination of outreach efforts with SOAR, Admitted Spartan Day, University Orientation Programs, and
Weeks of Welcome.
- Represent Program Director and CLSSC at meetings, campus events, and community meetings as needed.
- Responsible for maintaining records and summary reports of all CLSSC programming, activities, and events to be submitted monthly.
- Provide consultation and support the needs of students and make referrals to the appropriate resources on and off campus.
- Stay informed through higher education literature and research regarding retention and institutional policies and procedures.
- Provide support, advocacy, intervention, and referrals to students in need of retention services and resources.
- Handle a variety of complex and sensitive issues related to students, staff, faculty, and family members.
- Coordinates day-to-day operations of the Chicanx/Latinx Student Success Center, including front-desk coverage, event calendar management and scheduling.
- Coordinates logistics for meetings and events including room reservations, set-up, catering, IT.
- Receives, processes, and directs all communications (mail, email, phone calls) to appropriate persons in the unit or to other departments.
- Review, manage, and facilitate inventory of center's materials and supplies.
- Provide administrative support including but not limited to photocopying, scanning, faxing, and filing documents.
- Assists with assessment: collect, analyze and maintain data to be used for statistical reporting for the Program Director
- Works jointly with Administrative Support Coordinator to monitor unit operational expenses and budget.
- Responsible for recruitment, hiring, training, directing, supervision, and evaluation of undergraduate and graduate student interns.
- Supervise, guide and coach student interns in their social, leadership, academic, and identity development; Advocate for their holistic well-being.
- Monitor and manage intern work hours to ensure they are not exceeding allowable work hours in a week.
- Monitor and evaluate student intern's academic progress and set-up an action plan for students who may be academically at risk.
- Assist in the development of culturally appropriate marketing and publicity materials such as flyers, emails, newsletters, posters, presentations, brochures, videos, websites, and social media platforms.
- Writes, edits, and manages content on center website.
- Creates, manages, and sends out weekly electronic-newsletter.
- Creates and orders promotional items and marketing products for the center; Maintains inventory of items to ensure proper disbursement at key events (Admitted Spartan Day, Freshmen and Transfer Summer Orientation, SOAR yield events, Weeks of Welcome).
- Maintain an archive of all events, programs, and activities (flyers, brochures, programs).

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field and two years of professional experience in one of the student services program areas or in a related field. A master's degree in a job-related field may be substituted for one year of the professional experience.

Preferred Qualifications

- Bachelor's Degree in relevant field
- Experience with developing and implementing retention initiatives for historically underrepresented students focused on closing the graduationgap.
- Experience working with faculty, staff, and students in higher education
- 2-3 years of experience working with Chicanx/Latinx students
- Experience hiring, training, and supervising student staff

Knowledge, Skills & Abilities

- Thorough knowledge of and skill working with historically underserved student communities.
- Knowledge of multicultural and identity development and frameworks for related diversity trainings.
- Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
- Knowledge of assessment techniques and ability to develop cohesive reports.
- Ability to use a broad range of computer skills and software.
- Ability to take initiative, collaborate, and complete projects.
- Ability to prepare various documents including operations manuals and procedures, program and activity schedules, proposals, and monitor budgets.
- Ability to conceptualize program functions and procedures and implement those relevant to improving program efficiency.
- Apply judgment, discretion and maintain confidentiality in performing complex tasks.
- Excellent oral and written communication skills.
- Ability to apply high level analytical skills to take effective action while independently carrying out assigned responsibilities.
- Ability to promote, organize and facilitate group meetings.
- Ability to effectively prioritize multiple work priorities and organize various projects and to follow safety and confidentiality protocols.
- Ability to keep supervisor informed about goal progress and relevant campus partner initiatives.
- Ability to recommend initiatives and changes to improve quality of services/programs.
- Ability to learn non-resident tuition policies including AB540; ability to acquire and apply knowledge of disability resources and admissions requirements.
- Ability to independently handle multiple work unit priorities and projects.
- Ability to work some evenings and weekends.

Posting Date

July 10, 2018

Application Screening

Application Screening begins August 1, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Letter of interest
List of References
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250


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