Financial Aid Counselor

Job description

Financial Aid Counselor

This position reports to the Associate Director of Financial Aid and oversees the online Graduate Program Speech @Emerson. This will involve processing Federal, Institutional, and Private aid to ensure compliance with all federal, state, and institutional regulations and policies. This position will work with both internal individuals (staff members and graduate students) and external partners. A main effort put on supporting default prevention measures and educational protocols.
One key internal partner will be the Office of Student Accounts, where you will be supporting the creation of billing
and invoicing communications.

Campus Location: Boston Campus

Required Knowledge:
•Excellent customer service skills and the ability to work in a friendly, courteous manner •Ability to propose changes to current policies and procedures to increase customer service efforts •Have strong communication skills that include the ability to present information in a public manner as well as one-on-one meetings. Excellent written skills are also expected. •Ability to handle stressful situations in a courteous and professional manner •Inquisitive and analytical, with strong critical thinking skills. S/he will have the ability to solve problems, including the ability to help non-experts understand policies and processes •Excellent organizational skills with the ability to multi-task and successfully prioritize tasks •Commitment to and ability to work with diverse populations.

Preferred/Desirable Knowledge:
3-5 years of experience in higher education. Knowledge of financial aid, admission, student accounts, or student services

Required Prior Work Experience:
Bachelor’s Degree and 1-3 years of experience in higher education, customer service, or similar environments

Diversity Statement:
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.

Open Date:

Classification Title: Entry IC

Salary Grade: 14

Job Family:

Job Duties:

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Job No:
Posted: 9/5/2018
Application Due: 5/10/2019
Work Type: