Network Support Specialist
Technology Services 2000705
- * Ensure the stable operation of the in-house computer network and all connected PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.
- * Ensure that proper cable management is utilized throughout all campus locations
- * Ensure that strong network security tools are in place and effective
- * Provide Tier 3 support for customers and technical staff
- * Work with senior administration on disaster recovery processes and procedures
- * Assist with developing and provide training and technical documentation for OTS staff members
- * Work with vendors in the research, development and implementation of network technologies
- * Prepare and maintain written documentation of security and network environments
- * Work with department leaders and the Senior Network Administrator implementing new network technologies
- * Work with Senior Network Administrator implementing new technologies
- * Notify supervisor in a timely manner of potential problems
- * Participate in appropriate in-service and workshop programs and attend any required meetings
- * Serve as a role model for students and staff in demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic
- * Display ethical and professional behavior in working with students, parents, school personnel, and outside agencies associated with the school
Under the general supervision of the Senior Network Administrator, this position shares responsibility for the College’s network design, maintenance and security. The Network Support Specialist works as part of the Technology Services Team to maintain all server-related assets applications and services and provides technical assistance/advice to Enterprise Information Systems, Technology Support Group, Network Operations Center and the Digital Media Group as well as end users in resolving system, application and network-related problems. Performs other related duties as assigned to support an effective and thorough educational program environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- EDUCATION: College diploma or university degree in the field of computer science
- EXPERIENCE: Minimum two (2) years’ experience providing/maintaining network services.
- CERTIFICATES, LICENSES, REGISTRATIONS: Certification from recognized programs that indicate mastery of systems, tools and techniques relevant to the assignment.
- LANGUAGE SKILLS: Ability to write reports, peer correspondence, and procedure manuals. Ability to present information effectively and respond to questions from groups of faculty, staff and peers.
- TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
- Working knowledge of LAN and WAN topologies and architecture.
- Working knowledge of Server and PC operating systems.
- Strong working knowledge of monitoring and configuring systems to achieve optimum performance levels.
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel) and E-Mail (MS Outlook).
- Develop effective working relationships with customers, co-workers and administration.
- Ability to make contacts with other departments, requiring tact and judgment to avoid friction; frequent contacts with administrators on matters requiring explanations and discussions; frequent contacts involving the carrying out of programs and schedules; regular and frequent outside contact with persons of high rank requiring tact and judgment; requires well developed sense of strategy and timing.
- Ability to interface with technical and engineering personnel in order to discuss technical issues pertaining to problems, purchases or technical specifications.
- Understanding/knowledge of:
- Firewall configuration and maintenance
- On Premise and Cloud Based Cisco technologies
- Wireless environments
- IP addressing and subnet masking
- Encryption and network security controls, technologies and methods
- Voice over IP implementation
- Installing and configuring core and edge networking equipment
- Fiber infrastructures both in a WAN and LAN architecture
- Configuring routing tables
- Configuring and troubleshooting network protocols such as TCP/IP
- VoIP and web communications technologies (VTC and/or Web RTC)
- REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to analyze problems and be creative in determining solutions.
- OTHER SKILLS AND ABILITIES: Ability to establish and maintain effective relationships with students, staff, and peers; skill in oral and written communication; skill and patience in listening; organized and motivated.
- PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee frequently is required to walk and stand. The employee must occasionally lift and/or move up to 40 pounds such as switches, routers, servers and computers. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The ability to travel to other buildings is required. The position will require the individual to work some irregular or extended work hours to fulfill the requirements of this position.
The environment is fast paced with the requirement for 99.9% uptime during business hours. Some travel to other ABAC sites in Moultrie, Bainbridge, Donalsonville and Blakely will be required. Support of distance learning partners and travel may be required to South Georgia hospitals and secondary schools.