Business Manager and Special Assistant to the Registrar

Job description


Working under limited supervision, provide overall administrative management and coordination of matters pertaining to finance, budget, reporting, and the Student Information System. Function as a technical resource and advisor exercising discretion and independent judgment with respect to matters of significance. The manager has authority to carry out major assignments without supervision, investigate and resolve matters on behalf of leadership, and has the authority to formulate, affect, interpret, or implement management policies or operating practices.  The manager will provide expert advice to leadership and has authority to perform work on behalf of the department.



  1. Responsible for understanding, interpreting and correctly applying federal regulations associated with certifying students for receipt of Veteran’s Benefits.  Develop procedures and documentation to collaborate with Financial Aid and Student Financial Services and lead all activities related to certification process including data gathering, reporting, records maintenance and audit, data transmission.  Stay current and proficient in federal, state and other legislation related to veterans’ assistance, and integrate new concepts, technology and practices in alignment with future needs.  Provide leadership for creation of campus student veteran programming and support. Transfer administrative and policy knowledge to others within and outside the department through formal or informal training. (35%)
  2. Manage and implement strategies around financial forecasting, and account for finances including forecasting, compliance, and control. Prepare and maintain departmental budget needs by analyzing program plans on both a short- and long-range basis by considering past requirements and expenditures and present program plans. Perform needs assessment, make projections based on multiple items and variables, analyze budget variances, and recommend courses of action. Prepare analytical reports and analyses. Responsible for year-end close. Coordinate purchasing, maintenance and renovation activities for the department; administer a program of property management and accountability. Develop the most efficient and effective means for purchasing supplies. Negotiate and facilitate major equipment purchases and installations. (22%)
  3. Responsible for reviewing, approving and processing requests for access to the Student Information System. Develop procedures for ensuring compliance with standards for student record privacy. Expected to exercise discretion and independent judgment to make independent decisions on behalf of leadership when enforcing departmental and University practices and policies.  Ensure student data accuracy and validity requiring competency in historical records practices and a high degree of analytical skills to ensure utmost accuracy and records integrity. Perform audits involving a large amount of fact-finding and correction of data under departmental stewardship. Direct correction of data issues not under department stewardship. Provide SIS training and appropriate data use education to faculty and staff. (20%)
  4. Interpret and resolve matters of significance on behalf of management both within and outside the registrar’s office. Handle a wide variety of matters, situations and conflicts involving all levels of office administration including drafting correspondence, attending meetings and taking minutes. Prepare and/or contribute to the preparation of routine and non-routine reports, briefings, presentations (including graphics), letters, memoranda, proposals and public relations information, including but not limited to items for the Board of Trustees such as the Academic Calendar and degree approvals. (15%)
  5. Develop and implement improvements to operations including new procedures, documentation and training. Communicate any changes to policies and procedures to appropriate staff to ensure implementation. Design and execute policies and procedures to ensure departmental technical resources are secure and integrity of stored data is maintained. Ensure department is maintaining compliance with University best practices and communicate compliances policies with all staff. (7%)



Perform other duties as assigned. (1%)



Department: Daily contact with co-workers to maintain workflow and interpret office policy. Work closely with members of the University Registrar’s Office in planning, establishing requirements for and completing departmental information service requests.

University: Work closely with registrars and other key school liaisons to resolve decentralized data issues.  Work closely with faculty to resolve matters related to the student information system.  Work closely with the Provost’s Office, deans and other leadership to resolve matters related to student academic support services.

External: Vendor contact and research related to records management.

Students: Contact with students to provide information.



This position has no direct supervision of staff employees. May supervise student employees and temporary staff.



Experience: 7 years of office experience, with at least 2 to 3 years in a registrar’s or other student-service oriented office, required

Education: High school education required; Associate's degree preferred.



  1. As with all positions in this department, there is a great deal of emphasis on maintaining the security and confidentiality of student records.
  2. Ability to function with a high level of awareness for protecting sensitive information.
  3. Detail oriented and has excellent analytical skills.
  4. Thorough knowledge of registrar-related student information procedures is required.
  5. Personal computer (word processing, spreadsheet, database) skills.
  6. Ability to create and use queries to maintain the integrity of student information.
  7. Ability to analyze problems and develop strategies to resolve them.
  8. Extensive technology and customer service skills needed.
  9. Thorough knowledge of registrar-related student information system screens and procedures is required.
  10. Ability to effectively interact with supervisors, colleagues and customers face-to-face.
  11. Ability to meet consistent attendance.



Typical office environment. The employee will perform repetitive motion and use computer mouse and keyboard to type.

Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.




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Job No:
Posted: 9/4/2018
Application Due: 10/1/2018
Work Type: