Enrollment Specialist, Office of Admission

Job description

The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students that will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

Position Summary

Enrollment Specialists perform a multitude of administrative and support functions requiring great accuracy and attention to detail. Enrollment Specialists handle multiple tasks throughout the admission process for first time and transfer undergraduate students in addition to specialized programs on campus with a high volume of applications - including monitoring application requirements, credit evaluation, ensuring accurate data entry in both Technolutions Slate (CRM) and Ellucian Banner (ERP) databases, communicating with prospective students and their families and problem solving. Enrollment Specialists are frequently a student or family's first contact with the University, so exemplary customer service is required.

Essential Functions

  • Process electronic enrollment applications and documents to complete the admission process
  • Credit evaluations for admitted high school and transfer students from transcripts, AP and IB scores
  • Interacts with prospective students, their parents, their high school counselors and other University offices by phone, email and in person
  • Monitors the accuracy of applicant information to make sure it meets admission standards and university policy
  • exemplary customer service
  • research/troubleshooting issues related to student applications
  • Review and answer inquiries to the admission general email account and phone line when needed
  • Processes a multitude of data feeds into application database

Knowledge, Skills and Abilities

  • Familiarity with Microsoft Products including Excel, Work, Outlook
  • Ability to work in a team environment
  • Excellent communication skills both written and verbal
  • Attention to detail

Required Qualifications

  • High School diploma or GED
  • One year of office experience
  • Experience providing customer service

Preferred Qualifications

  • One year of college
  • Experience in an admission or administrative setting

Work Schedule

  • Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) September 10, 2018

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

NOTE: The online system is limited to uploading 10 files. Please combine content if necessary to get all content uploaded.

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check.




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Job No: 000584
Posted: 8/28/2018
Application Due: 10/27/2018
Work Type:
Salary: $17.47 - $20.81 per hour