Helpdesk Associate

Job description

Albion College invites application for the Helpdesk Associate position. Reporting to the Director of User Services, the Helpdesk Associate is primarily responsible for the management, maintenance, and Tier 1 support of various IT equipment, primarily computers and printers.  Additionally, the Helpdesk Associate will be tasked with co-leading all functions of the Helpdesk, including phone, email, and walk-in support for the entire Albion College community as well as managing the student workers at the Helpdesk. Independent judgment is required to plan, prioritize, and organize a diversified workload. Must exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.


This position is eligible for full benefits including health/dental/vision insurance, retirement, tuition remission, and campus amenities including free on-site fitness facility, free parking, and access to campus events/performances.

FLSA Classification: Salaried / Exempt / Administrative and Computer Employee

Status: Full-Time

Duration: 12 months per year


  • Minimum 1 years of experience in technology support
  • Industry standard certifications (A+) or equivalent experience
  • Experience working with managed, networked printers
  • Experience with basic networking concepts
  • Must have a valid, or be eligible to obtain, a Michigan driver’s license and clearing initial and periodic driving record checks

Application Process:

Interested candidates should submit an online application including cover letter, resume, and contact information for three professional references through Interfolio at

Please contact Eric Beadle ([email protected]) Director of Systems & Networking and User Services, for questions about the position or search.

A review of applications will begin immediately and continue until the position is filled.




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Job No:
Posted: 8/21/2018
Application Due: 10/20/2018
Work Type: