Maintenance Technician - Mechanical Distribution Systems
Areas of Intereset: Information Technology - Other
Functional Areas: College of Engineering & Applied Science
Department: Integrated Teaching and Learning Lab (ITLL)
Requisition Number: 11895
Location: Boulder, Colorado
Employment Type: University Staff
Posting Close Date: 20-Aug-2018
The Integrated Teaching and Learning Program is now accepting applications for a Systems Administrator. The Integrated Teaching and Learning (ITL) Program’s System Administrator (SA) is responsible for provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure in the ITL Laboratory and partner program facilities. This position participates in technical investigation and development to enable continuing innovation within the systems infrastructure, ensuring that system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling excellent service for students, faculty and staff. This position is responsible for performing day-to-day operations of analysis, function and support of information technology systems across a variety of facilities, including the ITL Laboratory, Engineering Plus Program offices and math teaching lab, Idea Forge, Aerospace Department’s teaching lab, and the TeachEngineering digital library. This position operates under the direction of the ITL Chief Technologist in performing the full range of professional information technology functions and provides input and assistance in the support and execution of system, network and software changes as implemented by the Chief Technologist.
Who We Are
The Integrated Teaching and Learning Program hosts or collaborates with other College of Engineering and Applied Science departments on many K-12 engineering education initiatives, offering a wide range of hands-on engineering opportunities for K-12 teachers and students, faculty and the general public. The award-winning ITL Program is committed to creating a more diverse student population at CU Boulder and broadening the exposure of K-12 students—particularly students of color, young women, low-income and first-generation college-bound students—to engineering.
What Your Key Responsibilities Will Be
Server, Desktop, and Network Systems Support
- Manage server/client hybrid infrastructure consisting of 30+ Windows servers and ~300+ Windows desktops, virtual machines, and laptops and several Azure-based services.
- Work across a variety of hardware/software technologies in the Microsoft stack, not limited to Hyper-V clusters, RemoteApp/FX, MDT/WDS, etc.
- Collaborate with the ITPM and responds to technical and networking issues that arise.
- Analyze various faculty, staff and student user needs and applies appropriate technology solutions and innovations.
- Assure reliability of servers, desktops and networks.
- Monitor and regulates availability of shared files and hardware resources (e.g., printers, scanners).
- Collaborate with the Chief Technologist for continual testing and improvements that assure systems security and stability.
- Monitor system security to prevent damage from external attacks and user error.
- Stay abreast of system threats and vulnerabilities, and implements software and procedural changes to maintain system integrity.
- Provide technical expertise to assist the Chief Technologist and ITL Program IT team in implementing current and new technologies and strategies.
- Proactively advises the Chief Technologist on software and hardware needs, ensuring the reliability of systems, servers and the network.
- Assist the Chief Technologist in the management of crisis situations, which may involve complex technical hardware or software problems.
- Participate in the implementation of cost-saving strategies.
Software Support and Maintenance
- Is responsible for all software installations and configurations across all workstations and laptops. Communicates and solicits feedback on plans prior to implementation.
- Maintain software status database and assures that software use is legal and licenses are up-to-date.
- Maintain library of original systems software.
- Assure that software versions are current and consistent with the Office of Information Technology Services (OIT).
- Develop and collaborates with the Chief Technologist and ITL Program IT team in building system upgrade plans.
- Test and analyze new software for functionality and compatibility with currently installed applications software.
- Work with ITL Program technical staff to ensure compatibility with laboratory experiment software, equipment and modules.
- Create and administers user network accounts (~6,000+), user groups and file systems year round, working in a collaborative manner with ITL Program staff and system users.
- Assist in creation, use, and archival of user accounts, and clearly communicates and enforces procedures alongside the Chief Technologist.
- Archive and deletes old accounts in a timely fashion and leverages automation tools where valuable.
- Provide reactive support and excellent customer service to all students, faculty, and staff while serving as the first layer of defense in a multi-domain environment.
What We Can Offer
The anticipated starting salary for this position is $60,000.00, commensurate with experience.
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Driven. Be Informed. Be Boulder.
What We Require
- Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or a related field.
- Four years professional experience performing systems administration.
What You Will Need
- Strong communication, interpersonal and organizational skills.
- Ability to thrive in an aerobic and fast-paced environment where quick decision-making and multi-tasking are demonstrated daily.
- Ability to troubleshoot, diagnose and solve complex server and workstation hardware and software problems.
- Ability to work independently and as well as on a team and lead projects, migrations, and upgrades where necessary.
- Sensitivity to and appreciation of cultural, political, and geographical differences, with ability to work well with faculty, staff, and individuals from around the world.
What We Would Like You To Have
- Proficiency in managing and supporting Microsoft Active Directory Domains and Hyper-V virtualized environments.
- Demonstrated experience in the deployment and support of systems utilizing Windows Server 2008 R2 through Server 2016 and Windows 7 through 10 operating systems.
- Experience with Microsoft NTFS and share permissions and Microsoft IIS.
- Experience working in a Nutanix environment.
To apply, please submit the following materials:
1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: [email protected]
The University of Colorado is an Equal Opportunity/Affirmative Action employer