Student Affairs Support Associate

Job description

1.) Installation and Maintenance of a "Live Chat" Communications Feature for the Recruitment Office: The Recruitment Office added a "Live Chat" feature to its Communication Plan (to join Recruiter visits, phone calls, paper mails, e-mails, etc.) in 2012, to be staffed by Student Ambassadors. The Live Chat sessions are held in the ROMCCD's room, and utilize some of its Call Center equipment, and the ROMCCD has been responsible for managing the message the Live Chat workers are distributing, as well as providing technical assistance for trouble-shooting issues, and keeping track of the Live Chat workers timesheets and shift assignments. Live Chat runs approximately 6-7 hours each day.
2.) Advent of a Regular Student Worker Team: In 2010, when the ROMCCD position was created, it was not responsible for any additional workers. When student aid-typically volunteers-were available, it was usually only 1 student worker (approximately 5 hours per week), and the ROMCCD would help coordinate their efforts. This student worker was only used to help with minor responsibilities, such as mail collection. By 2014, a Team of up to 4 student workers (with up to 18 hours per week, per student) was managed by the ROMCCD to complete a much larger array of Recruitment Office-related activities (i.e. delivering supplies across campus, running errands across campus, assembling student bags/folders, entering prospective student data into data bases, etc.). This new division of labor has allowed the Recruiters-those previously tied to the above tasks-to continue to focus on their core areas of responsibility, while the increased demands of the Recruitment Office for materials, data entry, and "sweat" labor can now be performed by the ROMCCD's Team of student workers.
3.) Re-Creating the Recruitment Office Call Center on a Much-Expanded Scale: In 2010, the Recruitment Office Call Center was created for the ROMCCD to manage. The 2010 Call Center utilized 5 callers per day, housed within the Recruitment Office, to deliver scripted messages to prospective students, and to assist the ROMCCD in any work it might need to complete for the office (such as large scale mailings, for example). By 2014, the Call Center has expanded to include as many as 15 callers per day, and has moved out of the Recruitment Office into a Computer Lab, specially equipped to handle a mass volume of calls. 2014 Call center, now solely dedicated to calling prospective undergraduate students to deliver scripted messages, regularly calls well over 25,000 students every semester. Call Center is now year round, and has an expanded summer calling routine as well. The tripling in size of the Call Center by 2014 has greatly increased the quantity of work that the ROMCCD is tasked with performing to ensure the Recruitment Office's increased Call Center goals are met. In effect, the 2014 Call Center is much more of a true Telecenter, with specialized equipment and training, and housed within a computer lab, than the 2010 Call Center, with fewer, less trained callers, housed within a small room in the Recruitment Office.

Job Title
Student Affairs Support Associate

Requisition Number

Working Title

Department Name
8Z210: Undergraduate Admissions

Work Location
Lexington, KY

Grade Level

Salary Range

Type of Position

Position Time Status

Required Education


Click here for more information about equivalencies:

Required Related Experience

4 yrs

Required License/ Registration/Certification


Physical Requirements

Lifting, pushing or pulling of objects up to 50lbs. Sitting at a computer workstation for extended periods of time. Performing repetitive motion tasks. Effectively communication with individuals of diverse backgrounds and varied professional levels.




SAP, Microsoft Office, Excell

Does this position have supervisory responsibilities?

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • (Higher Education Recruitment Consortium)
    • A Colleague, Friend and/or Family Member
    • None of the Above

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents





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    Job No:
    Posted: 8/12/2018
    Application Due: 8/21/2018
    Work Type: