Desk Clerk I-Max P West 40 hours
Hyde Park Campus
68676 CSL-Residence Halls & Commons
About the Unit
The mission of Housing & Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.
Desk Clerk I performs clerical duties during the academic year. The front desk area is an intimate area overseeing building security and mail. The Desk Clerk I must be able to handle high and low levels of activity while providing excellent customer service to our internal and external partners.
- Responsible for performing receptionist and clerical duties of moderate difficulty in accordance with HRL policy and expectations. Insure key inventories are completed, resident room changes are properly documented and update desk related documents upon request.
- Providing exceptional customer service to residents, staff, and visitors.
- Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures.
- Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed.
- Observe security doors and lobby entryway; check resident and staff I.D.'s as they enter the building; maintain resident, guest and visitor sign-in/out records.
- Check out and follow up for return of borrowed cleaning and recreational equipment and keys by maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
- Adheres to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Residence Hall Managers and HRL. Responsible for accessing the automated on-call system in order to schedule replacement of desk clerks.
- Complies with building management emergency response and evacuation systems, such as fire alarm procedures. Keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to Residence Hall Managers and other building management staff by phone and or an incident report via an online system.
- Perform other tasks as requested by Residence Hall Managers and building management.
- Display Emotional Intelligence
- Demonstrate Strategic Agility
- Foster Positive Partnerships and Collaboration
- Identify priorities in order to recognize and resolve or refer problems
Education, Experience or Certifications:
- High School Diploma or equivalent required.
- Previous customer service experience required.
- Prior experience as a Desk Clerk I or in a similar position preferred.
- Experience in a customer service role in a college or university preferred.
Technical Knowledge or Skills:
- Knowledge of Microsoft Excel and Word
- Ability to learn a range of position-related software applications required.
Working Conditions and Physical Requirements (if applicable):
- Ability to bend, crouch, or stoop
- Ability to carry or lifts loads of 25 to 49 lbs.
- Ability to sit for 4 hours or more
- Ability to use computers extensively for 4 hours or more
- Ability to stand for 2 hours to 4 hours
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
Please refer to Additional Requirements to see the pay ranges
Scheduled Weekly Hours
024- Local 743, I.B.T. Clerical
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
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