Communications Center Dispatcher

Job description

Hyde Park Campus

8170930 DSS Communications Centre

About the Unit
The University of Chicago campus is part of Chicago's Hyde Park neighborhood, which contains a significant amount of off-campus housing for undergraduate and graduate students. More than a third of the University's staff resides in areas surrounding the campus, and more than 50% of the University's faculty live in the Hyde Park area. The Department of Safety and Security includes the University of Chicago Police Department (UCPD), Risk Management, Management Operations, Transportation & Parking Services, Environmental Health & Safety, and Security Systems. The Department is a unit of the Office of Finance & Administration and aims to provide stronger safety and transportation services to members of the University community. By long tradition, the University Police assists the Chicago Police Department in policing Hyde Park and surrounding neighborhoods. The University of Chicago Police Department has approximately 100 sworn personnel. The University Police patrol an area encompassing 7 square miles with a population of approximately 65,000 people, many of who may not have an affiliation with the University.

Job Information

Job Summary:

Communications Center Dispatcher: Receives all emergency and non-emergency incoming calls to the Emergency Communications Center (ECC).


Job responsibilities include the following:

  • Solicits descriptive information to determine the nature and urgency of the request and the location and scope of the incident.
  • Obtains and records all information regarding type of incident, exact location, and other pertinent information including potential threats, risks or hazards that responding units may encounter.
  • Dispatches appropriate police or public safety units to incidents based on priority and standard operating procedures. Maintains radio contact with all field units. Informs field units of potential threats, risks, and hazards such as involvement of weapons, hazardous materials, or violent subjects.
  • Monitors the Chicago Police Zone radio. Maintains accurate records of requests for service and other departmental activities. Informs supervisor of emergency incidents or situations.
  • Performs general support duties related to dispatch activities including data entry.
  • Monitors Law Enforcement Agency Data System (LEADS).
  • Answers emergency and public safety telephone lines.
  • Receives, coordinates, and disseminates information obtained from calls (Emergency and/or Non-Emergency) on telephone, radio, and walk-in requests.
  • Monitors alarms (burglar, panic, hold-up, fire, temperature, etc), dispatches appropriate personnel, and makes required notifications. Contacts the city of Chicago Office of Emergency Management and Communications (OEMC) to request police, fire, and other assistance as needed.
  • Assists Department of Safety and Security personnel with requests for notifications, Chicago Police assistance, name checks and other assistance as needed.
  • Answers incoming calls for transportation and dispatches the appropriate transportation unit.
  • Notifies supervisor of malfunctioning communications devices.

  • Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required.
  • Ability to learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings required.
  • Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required.
  • Ability to read, write, and effectively communicate in English required. Ability to read and interpret maps required.
  • Ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system required.
  • Ability to reach for telephones and radio access required.
  • Ability to sit for long periods of time required.
  • Ability to speak concisely required.
  • Ability to hear accurately, especially when listening to radios and telephones required.
  • Ability to work weekends and different shifts on a rotating basis required.
  • Ability to accurately type 25 words per minute or more preferred.

Additional Requirements

Education, Experience, or Certifications:

  • High school diploma or GED required.
  • Law Enforcement Agency Data System certified or eligibility for certification training required.

  • One to three years of high volume customer service and/or public contact experience required.
  • One year of relevant police dispatch, public safety dispatch, or security dispatch experience preferred.
  • Experience with computer-aided dispatch (CAD) system preferred.

Technical Knowledge or Sills:
  • Knowledge of law enforcement and emergency services required. Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required.
  • Excellent verbal and written communication skills required.
  • Excellent typing skills required.
  • Working knowledge of emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems preferred.

Required Documents:
  • Resume
  • Cover Letter
  • References

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 8/11/2018
Application Due: 8/23/2018
Work Type: