Location
Coral Gables, Florida
Posted
Aug 10, 2018
Ref
64078348
Institution Type
Four-Year Institution
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

The Miami Business School is seeking a Help Desk Technician to provide technical support lead for service of its faculty and staff. Under general supervision, this individual will provide technical software, hardware and network support and resolution to all SBA computer users by performing issue diagnosis and guiding users through step-by step solutions in a call center environment. The staff will also be responsible for coordinating the work study student staff schedules and be on call for support from faculty members.

The Miami Business School is seeking a Help Desk Technician to provide technical support lead for service of its faculty and staff. Under general supervision, this individual will provide technical software, hardware and network support and resolution to all SBA computer users by performing issue diagnosis and guiding users through step-by step solutions in a call center environment. The staff will also be responsible for coordinating the work study student staff schedules and be on call for support from faculty members.

Primary Duties and Responsibilities:

• Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed

• Assists in troubleshooting and resolving routine end-user technical issues and escalates all complex end-user issues to Network personnel. In addition to imaging computers.

• Conducts hardware and software inventory database maintenance and reporting, and performs related tasks as required.

• Records/documents/maintains all requests through the Helpdesk ticketing system.

• Provides Audio/Visual support for events and classrooms backup, as needed & other duties assigned.

• Ensures classroom equipment is available and in operating condition in each classroom on a daily basis

• Contacts third-party vendors for warranty service repair issues

• Assists with technical purchasing requests for SBA faculty and staff. (ARIBA)

Knowledge, Skills, and Abilities:

• Proficient in Windows and Apple Desktop operating systems and applications.

• High level knowledge of various desktop software platforms such as Microsoft Office suite of applications, and Adobe applications

• Excellent written and verbal communication skills and strong interpersonal skills

• Ability to work independently or as a member of a team

• Ability to lift up to 50 pounds

Education Requirements (Essential Requirements):

• Bachelor's degree in computer science or equivalent.

• Certifications in CompTIA or similar certifications preferred.

Work Experience Requirements (Essential Requirements):

• 2+ year industry experience working in a helpdesk or call center support environment.

Apply online. Position #P00016308

Primary Duties and Responsibilities:

• Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed

• Assists in troubleshooting and resolving routine end-user technical issues and escalates all complex end-user issues to Network personnel. In addition to imaging computers.

• Conducts hardware and software inventory database maintenance and reporting, and performs related tasks as required.

• Records/documents/maintains all requests through the Helpdesk ticketing system.

• Provides Audio/Visual support for events and classrooms backup, as needed & other duties assigned.

• Ensures classroom equipment is available and in operating condition in each classroom on a daily basis

• Contacts third-party vendors for warranty service repair issues

• Assists with technical purchasing requests for SBA faculty and staff. (ARIBA)

Knowledge, Skills, and Abilities:

• Proficient in Windows and Apple Desktop operating systems and applications.

• High level knowledge of various desktop software platforms such as Microsoft Office suite of applications, and Adobe applications

• Excellent written and verbal communication skills and strong interpersonal skills

• Ability to work independently or as a member of a team

• Ability to lift up to 50 pounds

Education Requirements (Essential Requirements):

• Bachelor's degree in computer science or equivalent.

• Certifications in CompTIA or similar certifications preferred.

Work Experience Requirements (Essential Requirements):

• 2+ year industry experience working in a helpdesk or call center support environment.

Apply online. Position #P00016308

The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information-https://www.hr.miami.edu/careers/employment-laws-eo/index.html Come join us!

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