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Information Technology Service Manager

Job description

Information Technology Service Manager

Cabrillo College

Closing Date/Time: 9/4/2018 11:59 PM Pacific

Salary: See Position Description

Job Type: Full-time


Department: Information Technology

Employment Opportunity

Under the general direction of the Director of Information Technology, the Information Technology Service Manager assists in the management and supervision of the activities performed by the Information Technology department, including the management of academic and business computer and technology services; plans, organizes, and directs the day-to-day operations of the Information Technology department for business and instructional programs including Smart Classroom and computer lab design and troubleshooting desktop, network, and system issues.

Cabrillo College seeks a full-time manager who is dynamic, innovative, and equity-minded to join its staff as the Information Technology Service Manager. The ideal candidate will share Cabrillo's commitment to educating its racially and socioeconomically diverse student population. Cabrillo College serves approximately 12,000 students per term, of which 44% are LatinX, 5% multi-ethnic, 3% Asian, 1% African-American, 1% Filipino, .25% American Indian or Alaskan Native, and .19% Pacific Islander as of Fall 2017. At Cabrillo, over 52% of students are students of color, and 59% are economically disadvantaged. In 2006, Cabrillo College was designated an Hispanic-Serving Institution, reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will lead the college in promoting culturally responsive approaches.

About the Department:
Information Technology provides internal support for the campus network, faculty, staff and lab computers, web, telephone and multi-media services.

Examples of Duties

  • Plans, organizes, directs, and manages the day-to-day operations of College technology services to operating departments
  • Maintains operation of desktop computers and multimedia equipment for administrative and academic environments
  • Trains, supervises, and evaluates the performance of assigned staff; prioritizes and schedules assignments
  • Consults with and advises management personnel regarding information management, including system capabilities and applications; updates management regarding status of repairs; recommends modifications to the user environment that supports equity and inclusion with students and other end users
  • Coordinates the purchasing, maintenance, repair, and installation of computer hardware; assures system security; maintains an adequate supply inventory; coordinates and selects from third-party vendors as necessary
  • Provides leadership for IT construction projects including network and smart classroom design using established procedures and provides equipment and systems troubleshooting, maintenance, and repair
  • Establishes and directs the College technology training program for business and instructional program components; determines training needs; identifies and contracts with vendors as appropriate; coordinates with applications programmers to assure training components are anticipated
  • Coordinates services with IT applications personnel to identify and resolve software problems
  • Provides leadership for project teams utilizing project management skills within established procedures, guidelines, standards, and methods
  • Directs the operation of help desk services to provide assistance by telephone for business and instructional hardware and software problems; oversees development of databases to determine nature of recurring questions, need for training and overall operation of the system
  • Creates and maintains service catalogue with service level agreements
  • Provides for multi-media classroom technology including design and support; works closely with IT applications personnel and users to establish overall design and delivery system
  • Participates in department planning, budgeting, and staff meetings to determine priorities and needs for services, equipment, and to evaluate new technology
  • Consults with faculty, staff, administration, and students regarding the availability and use of the telephone and telecommunications system at the College; provides for installation and maintenance of telecommunications equipment for office, classroom, and other use
  • Conducts periodic review evaluation of assigned programs and services
  • Serves on and/or chairs college committees as required or assigned
  • Operates standard office equipment and various software to produce correspondence and reports
  • Ensures compliance with district policy, Federal and state law, and other contracts or agreements relative to area of assignment
  • Participates in search and selection activities for department and college staff and faculty
  • Performs related duties as required or assigned

Minimum Qualifications

Education and Experience:

  • Bachelor's degree from an accredited college or university in computer science, management, information systems or related field AND
  • Four (4) years of progressively responsible experience in user support services, desktop computer support, academic technology or administration of a complex network AND
  • Previous supervisory experience


  • Knowledge of project management principles, processes, and procedures
  • Knowledge of strategic planning and technology using written methods
  • Experience with customer support with application development, networking or servers
  • Demonstrated ability to adapt to changing procedures and processes in an academic environment

Knowledge of:

  • Systems applications, procedures and systems applicable to an educational setting
  • Principles and techniques of program planning, scheduling, and related control procedures
  • Principles and procedures used in systems analysis, development, and design
  • Characteristics and capabilities of system hardware and software
  • The principles in effectively interacting with diverse students, staff, faculty, and administration
  • Principles and practices of employee training, supervision, and evaluation
  • Technical operation of computer hardware, components, and software applications
  • Budget preparation and control
  • Telecommunications system

Ability to:

  • Analyze desktop equipment hardware and software requirements and user needs
  • Participate in the maintenance and design of smart classroom and associated network facilities
  • Ensure proper operations of network and systems
  • Demonstrate sensitivity to and understanding of the diverse academic socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and the community
  • Serve as a technical resource to College staff
  • Participate in the development, modifications, and operation of assigned systems and equipment
  • Train, supervise, and evaluate the performance of assigned personnel
  • Establish and implement priorities for department and staff
  • Effectively communicate processes, procedures, and requirements to users
  • Provide technical guidance and recommendations concerning existing applications and systems
  • Establish and maintain cooperative and effective working relationships
  • Work cooperatively and effectively with individuals and students of diverse ethnic and education backgrounds and with various segments of the college community
  • Maintain current knowledge of technological advances in the field
  • Analyze situations accurately and adopt an effective course of action; effectively plan and organize work
  • Perform consistently under the pressure of deadlines and other administrative demands

Other Requirements:

  • Possession of and ability to maintain a valid California driver's license and a safe driving record during the course of employment
  • Must be willing to respond to emergencies in off-hours as needed at various campus sites
  • Assignment may include evenings and/or weekends as needed
  • Must possess sufficient strength and stamina to lift and carry equipment weighing up to 50 pounds

Additional Information

Please Note: To ensure an accurate evaluation of your application materials, please submit information regarding your education, experience, knowledge, and abilities as they relate to the minimum qualifications. When filling out the online application, it is important that you fill out all sections completely. Do not leave blank spaces noting "see resume". When adding attachments, please redact ALL of the following items which appear on any attachment before you submit it: social security number, birth date, age, gender, birthplace and personal photos.

Salary: Full-time management assignment (225-day), 12 months per year, Monday through Friday, with evenings and/or weekends as needed. Current eight-step schedule ranges from $6,582 to $9,261 per month. Classified administrators are required to join the Public Employee's Retirement System (PERS) and as such must contribute up to 7% of their monthly salary to PERS on a pre-tax basis. Cabrillo College provides an annual doctoral stipend of $3,745 for eligible employees.

Cabrillo College currently provides a benefit stipend for medical, dental, life and long-term disability insurance for employees and eligible dependents.

Application Process:

**To be considered, each candidate MUST SUBMIT:

  1. Completed online Employment Application.
  2. Job-related resume.
  3. Three (3) recent job-related letters of recommendation which address the candidate's ability to perform the duties of this position.
  4. Verification of educational and experience qualifications (Foreign transcripts must be translated to determine equivalency to U.S. standards. Any fee for such translation is paid by the applicant.) (Download PDF reader):
    • Transcripts from all colleges attended showing degree conferred, if applicable (unofficial transcripts, copies, and downloads are acceptable). Please note diplomas are not accepted in place of college transcripts. If selected, it is the responsibility of the candidate to provide official transcripts, diplomas, degrees or other documents as required.
    • Supplemental Application for Equivalency Determination and supporting documentation. (Download PDF reader) (This is only necessary if the candidate does not possess and submit proof of specified degrees or experience listed in minimum qualifications.
  5. A brief (not to exceed two pages) clearly identified and separately attached statement describing your training experience in the following areas:
    • Desktop service and support including documentation of user training, processes, or procedures using different communication methods
    • Service desk operations and service level agreements
    • Multimedia technology deployment promoting organization effectiveness
    • Technology refresh strategies

**If any of the above materials are not submitted with your application packet, your materials will be deemed incomplete and will not be forwarded to the committee for screening.

Please notify the Human Resources Department if you require any special accommodation(s) in meeting these requirements.

Selection Procedure: Applications will be reviewed by a search committee, which will determine the applicants to invite for interviews based on the appraisal of qualifications as documented by application materials submitted. Meeting the posted requirements does not guarantee an invitation for an interview.

Candidates selected for employment with Cabrillo College must agree to be fingerprinted, provide current tuberculosis screening results, provide proof of eligibility for employment in the United States and present a valid Social Security card upon hire.

Application Deadline: Application and attached required materials must be successfully submitted by 11:59 p.m. on: Tuesday, September 4, 2018.

Cabrillo College seeks applications from all qualified individuals. It is the continuing goal of Cabrillo College to hire and retain staff that reflect the rich diversity and cultural heritage of the college district and its student body.

Cabrillo College currently provides a benefit stipend for medical, dental, life and long-term disability insurance for employees and eligible dependents.

Please note: Employees who work part-time contracts will receive a pro rata benefit stipend based on the percentage of assignment.

Classified administrators are required to join the Public Employee's Retirement System (PERS) and as such must contribute up to 7% of their monthly salary to PERS on a pre-tax basis.
Detailed information on benefits available to Cabrillo employees is available on our website: www.cabrillo.edu/services/hr/benefits.html

To apply, please visit: https://www.schooljobs.com/careers/cabrilloedu





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Job No:
Posted: 8/10/2018
Application Due: 9/6/2018
Work Type: