Technology Assistant - ITS

Employer
The Citadel
Location
Charleston SC, SC
Posted
Aug 09, 2018
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Job Responsibilities:

The Citadel, The Military College of South Carolina is accepting applications for a Technology Assistant in the department of Information and Technology Services.  Will work as a member of The Citadel’s Information Technology Services team to provide technical IT support to the College’s Faculty, Staff, and Students.

Responsible for performing daily Tier 1 support tasks through The Citadel’s IT ticket system.

Works as a team member to perform tasks associated with The Citadel’s Annual PC Refresh program (perform installation surveys with customers; unbox new equipment; label, sort, and surplus old technology to Central Supply Warehouse, and provide assistance to technicians as applicable).  Resolve user requests over the phone and in person.  Assist users in computer labs.  Troubleshoot faculty/staff and student accounts.  Promote ITS services.  Compile information, policies, and procedures.  Capture screenshots and develop user-friendly brochures and informational flyers.  Collaborate with ITS staff on departmental projects and initiatives. 

Minimum and Additional Requirements:

High school diploma or GED required.

Excellent customer service skills; strong commitment to customer service.  Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.  Excellent writing and verbal communication skills. Ability to work independently, self-starter.  Must be prompt and responsible.  Must be able to lift up to 50 lbs.  Must have the ability to drive a van and golf cart; must have a valid SC driver's license.

Preferred Qualifications:

Customer service and professional phone experience.  Associate or Bachelor’s degree.

Additional Comments:

Workplace or on-the-job training constitutes a majority of the skill-based learning experience for this position.  Learning quickly and retaining knowledge are crucial aspects to success.

Supplemental questions are considered part of your official application. Resumes will not be reviewed to determine if an applicant has met the qualifications for the position. 

Military experience is not a requirement of this position, but the successful candidate will develop an understanding of the military character of The Citadel as an integral part of the college’s identity. 

Applicants indicating college credit or degree(s) on the application may be required to present an official copy of the college transcript upon employment.  

The Citadel is an affirmative action/equal opportunity employer actively committed to ensuring diversity in all campus employment.