Instructional Technology Specialist

Job description

Position Number 002967

Functional Title Instructional Technology Specialist

Position Type Staff

Position Summary

This position will be responsible for providing expert level support to faculty in the area of Instructional Technology for use in-classroom and on-line. Position will provide support to faculty on enterprise academic tools (Canvas, WebEx, etc) and their use in achieving pedagogical goals. Position will work with staff in the Learning Technology group as well as the University Teaching and Learning Center, to develop and support training programs for faculty and students (where appropriate) on various learning technologies. Position will also provide training to faculty on use of in-classroom hardware both from a functional ("how do I") and innovative ("how could I") perspective. Position will also work directly with the Instructional Technology Consultant group to provide support and to investigate areas of academic technology need.

Position will report directly to the Director for Learning Technology.

Minimum Qualifications

•Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience may also serve to meet these minimum requirements.
•Experience (typically 1 - 3 years) providing technology support in an information technology environment, and with using a support ticketing system.
•Experience working on cross-functional teams.
•A proven track-record in helping support enterprise-level technology projects or services.
•Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff.
•Experience using a systematic approach to troubleshoot and resolve customer problems.

Preferred Qualifications

Experience with Instructional Design in an institution of higher-learning would be a plus. Direct experience with Canvas (or equivalent Learning Management Systems), Augmented and Virtual Reality, WebEx, iClicker, and/or ShareLink (or other screen sharing technologies) would also be a plus.

Special Instructions to Applicants

Applicants have the option to provide the names, email addresses, and phone numbers of up to four (4) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the UNCGjobsearch system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur once the application is submitted.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range Salary commensurate with experience

Org #-Department Information Technology Services - 23101

Job Open Date 06/07/2018

For Best Consideration Date 06/14/2018

Job Close Date

Open Until Filled Yes

Type of Appointment Permanent

FLSA Exempt

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Other
  2. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  3. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No

To learn more or to apply for this position please visit our UNCGjobsearch website at






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Job No:
Posted: 8/7/2018
Application Due: 9/8/2018
Work Type: