Sr. Director / VP of Academic Implementations

Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures.

As our Senior Director of Academic Implementation, you’ll directly impact our ability to achieve our mission by leading our implementation process from the time the pen hits paper on a university contract through the time the university launches degrees or programs. You’ll report to our Chief Academic Officer, while working cross-functionally with many other Guild teams to make sure we’re meeting requirements, both internally and externally. You’ll build great relationships with new learning providers while driving value, adoption, and integration of our product, all of which sets us up for long-term future success.

A day in our open, collaborative workspace will look a little like this:

  • Leading project management of all academic partner implementations, including creating project and launch plans, requirements documentation, roadmaps, and other deliverables to successfully guide the implementation and launch process
  • Working cross-functionally with our finance, technology and product, marketing, client success, and enrollment teams to create and put in place internal and external best practices
  • Communicating daily progress, roadblocks, opportunities and changes with Guild program directors for new academic partners
  • Advocating for academic priorities internally to align degrees and learning products with Guild’s corporate partner needs
  • Owning the relationship with the academic partner at the highest levels, working to build trust and set the partnership up long-term success
  • Participating in final stages of contract negotiation to ensure contracts have appropriate SLAs and expectations
  • Collecting university information about programs, coordinating PR, and supporting brand integration by building training materials and making sure changes and updates carry through all relevant channels
  • Switching from high level strategic thinking to detailed project planning to hands-on, get it done mode based on the need throughout the day
  • Prioritizing resources and time against multiple departments and stakeholders internally and externally, you’re the biggest advocate for your team but most adequately address tradeoffs on a daily basis

In this role, you’ll grow and expand your skills by:

  • Taking on a cross-functional role that will implement data sharing, billing systems, policy alignment, and product marketing between Guild and our learning partners
  • Managing the end-to-end process of multi-faceted learning partner implementations - including project managing our product integrations with the tech and product teams, gathering marketing requirements, reporting data insights and early qualitative and quantitative learnings, negotiating service level agreements and much more
  • Prototyping new launch processes and best practices to begin matching up with specialized corporate launches
  • Developing strong relationships with universities to project manage the technical and non-technical aspects of implementations, and partnership announcements
  • Integrating tech and data systems with Guild’s engineering and product teams
  • Supporting the introduction of new academic programs
  • Helping our university and learning providers transition to account managers post launch
  • Receiving feedback through our learning-focused, twice annual Structured Growth Conversations

You’ll know if you’re successful by:

  • Successfully implementing billing and data sharing processes with university and learning providers in anticipation of launch (6 months)
  • Transitioning partners to account and general managers within 6-9 months of launch
  • Executing launches that prepare us for growth while measuring outcomes and learnings to improve future launches
  • Anticipating problems, coming up with creative solutions, and refining the implementation process during and after each launch to drive continuous improvement
  • Analyzing and assessing data that informs rapid decision making, like changing landing pages, marketing copy, or talking points

You’ll join a team:

  • Of learners dedicated to our mission and building a successful, dynamic company - your most immediate teammates include, Chris, Randi, Corbin, Jess, Taylor,  Danny, and Terrence
  • Committed to building a diverse, equitable, and inclusive environment that you’d support every day
  • From diverse backgrounds, ranging from consulting to teaching to political campaigns (and more!)

What you’ll add to Guild - as an individual and part of the broader team:

  • Experience in similar or related roles, including working with internal teams cross-functionally and with universities or educational providers (VPs, Program Directors, and Senior leadership at Educational providers) to guide the implementation of technology, data and billing systems
  • Five to ten years of experience or more with implementing multi-faceted projects that include technology and finance aspects in a consulting environment or internal implementation role
  • Three years of experience or more with educational or nonprofit project management
  • Examples of experience effectively communicating project plans, timing, priorities, and objectives both to internal teams as well as externally to clients
  • Examples of how you’ve successfully designed and prioritized processes and procedures
  • An ability to drive decision and action to achieve results cross-functionally, mostly with dotted line management relationships
  • A growth-oriented mindset and enthusiasm for improving processes by continuously prototyping, testing, analyzing, and creatively refining them
  • Evidence of your intellectual curiosity in the space - do you blog, tweet, speak, or read everything that’s out there - tell us more!
  • Experience working cross-functionally to manage complex problems, processes, projects, and people
  • Passionate about education reform or human capital investment
  • A drive to work hard and plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

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