Information Specialist, Admissions and Registration

Location
Miami, FL
Posted
Jul 21, 2018
Institution Type
Community College


Job Title Information Specialist, Admissions and Registration
Job ID 997633
Location InterAmerican Campus
Full/Part Time Full-Time
Regular/Temporary Regular


Job Details



Job Family
STAFF - Support Non-Exempt (SNE)
Grade
08
Salary
$13.54 - $16.92
Department
Admissions and Registration
Reports To
Manager, Transcripts Processing Services
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The Specialist handles specialized information service work with direct public relations contact which requires an in-depth understanding of MDC organization, functions, activities and services. Responsible for the accurate and prompt transmittal of information concerning registration, records, admissions, financial aid, advisement and counseling, testing, credit and non-credit programs and other activities and functions of the institution.


Duties & Responsibilities


  • Responds to telephone or personal inquiries regarding the colleges organization, functions, activities and services including admissions, financial aid, and registration, academic calendar, counseling services, testing, workshops and other related information
  • Assists callers who require more pertinent, detailed information about college programs and services, as well as, location of departments, offices, and faculty offices
  • Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly
  • Processes calls, appointments, answers questions and complaints, and relays and receives information about the college and campus
  • Consults with students regarding proper documentation for classifications, residency-for-tuition purposes, dual enrollment and transient forms processing
  • Refers students for testing, advisement, bursar, and financial aid assistance, as well as, processes incoming admissions applications received either in person, by mail, or electronically
  • Assists students on registration, scheduling, holds and edits, transient student processes, dual enrollment processes, web registration, kiosk registration, student schedules, residency-for-tuition purposes, and program changes
  • Serves as first contact with student customers who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
  • Provides students with initial assistance on problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules, as well as, registers credit, PSAV, and non-credit student
  • Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes, as well as, troubleshoots and resolves admissions and registration issues for customers and other areas of the college
  • Uses independent judgment to determine authenticity of documents provided by students and parents. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes
  • Provides general and specific information to customer either on telephone, on web, or in person, as well as, refers customers to supervisors, departments, and program area as needed
  • Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters, as well as, processes student records through different media such as filing, data imaging, and microfilm access
  • Responsible for accurate processing of related admissions & registration records requests, as well as, provides guidance to student assistants and part-time personnel
  • Performs other duties as assigned



Minimum Requirements


  • High School diploma or G.E.D. equivalent from a regionally accredited institution and two (2) years of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or Associates degree and one (1) year of experience in skilled typewriting, keyboarding, and general clerical work in a busy office environment; or any combination of experience and training
  • All degrees must be from a regionally accredited institution
  • Knowledge of college admission, registration, financial aid, testing and enrollment information and procedures, academic regulations, programs of study and departmental responsibilities and locations
  • Knowledge of college activities and special programs, college regulations, testing counseling, and advisement services
  • Knowledge of college policy, procedure, state rules, and statutes
  • Excellent communication and customer service skills
  • Excellent computer keyboarding skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization, as well as, ability to deal with the general public effectively
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to relate to inquiries concerning college functions, in accordance with laws, regulations, college-wide and departmental policies
  • Ability to work effectively in a multi-ethnic/multi-cultural environment with students, faculty, and staff
  • Ability to work overtime during peak registration period, which will include evenings and/or weekends


PI103500260

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