Student Support Specialist

Job description

Student Support Specialist

Humboldt State University

Closes: Wednesday, August 1st, 2018
(Job #18-38) Student Support Professional IA/IB, Student Support Specialist, Student Support Professional IA: $3,312-4,051/month; Student Support Professional IB: $3,578-5,061/month.. Appointments are typically made at the beginning of the salary range. This is a full-time, benefited, probationary, 11/12-month position (work 11 months with pay and benefits over 12 months) in the College of Natural Resources and Science.

Position Summary: Under the general supervision of the Director of the Indian Natural Resources, Science, and Engineering Program (INRSEP)& Diversity in Science, Technology, Engineering and Mathematics (STEM) Program (hereafter INRSEP+), the Student Support Professional (SSP) works collaboratively with and provides support for the students, staff and Director of INRSEP+ and its affiliated programs. The SSP will be responsible for reception duties, general office support, student advising and mentoring, and event/activity planning and logistics.

Duties: Duties include a range of office activities involving the use of judgment and discretion. Responsible for greeting and assisting visitors and callers to the INRSEP+ office. Provides a central source of information and referral regarding programs and departments of the University specifically within the College of Natural Resources & Sciences for students, staff and community.

Responsible for the daily operation of the INRSEP+ office. Ensures that necessary office machines are maintained. Maintains files for equipment inventory. Orders and stocks office and lab supplies. Process purchasing/reimbursement forms as needed. Keeps brochure racks/holders stocked with forms and flyers, updates bulletin boards, and graduate school/internship/research experience databases. Maintains files for student program applications, graduated school applications, internship/research experience applications, Director and INRSEP Coordinator student meeting notes, and follows confidentiality rules (FERPA).

Maintains, gathers and analyzes data and information for revision of departmental policies, procedures, practices, record keeping, and records processing. Keeps INRSEP+ Director informed of anticipated department needs and provides suggestions when policies or practices need changing. Provides information and background on established University policies and procedures and assists the Director in completion of the processing of all necessary paperwork to adhere to vital timetables. Supports the LSAMP program by processing applications for membership and travel, collects, enters and summarizes student data as needed for annual reports, etc.
Coordinates the day-to-day work of student office assistants and checks their work. Prepares new student employee paperwork and monthly payroll. Develops and maintains retention activities, including but not limited to purchasing, preparing and serving of hospitality/food for program meetings and functions, special events, and graduation.

Screens and assigns key cards and alarm codes to qualified students. Establishes the policies and procedures of maintaining key cards and alarm codes. Reviews weekly security logs for any discrepancies in activity.

SSP IA Minimum Qualifications:
Education: Equivalent to graduation from a four-year college or university in a STEM discipline, one of the behavioral sciences, public or business administration, or a job-related field. Specialized experience during which the applicant has acquired and successfully applied the required knowledge and abilities listed below may be substituted for the required education on a year-for-year basis.

SSP IB Minimum Qualifications:
Education: Same as above education required for SSP IA. Experience: One year of experience in professional student services work at the entry trainee level. Equivalent amounts of graduate level jobrelated education may be substituted for the required experience.

Required Knowledge, Skills and Abilities:
Working knowledge of:

  • Basic principles of individual and group behavior
  • Research and observation techniques for the purpose of recording, classifying, and interpreting factual information
  • Techniques and methods of interviewing
    Ability to:
  • Gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews
  • Clearly express ideas and recommendations orally; write clear and concise reports
  • Establish and maintain cooperative working relationships with students, staff and faculty
    SSP IB

    Working knowledge of:
  • Methods and problems of organization and program management
  • Research and interviewing techniques
  • Principles of individual and group behavior and the basic principles, practices, and major trends in the student services field to which assigned

    Ability to:
  • Rapidly acquire a working knowledge of the organization, procedures and activities of HSU in general and the specific objectives of the campus student services program and its relationship to the total campus operation
  • Interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations
  • Present clear and concise information orally and in written reports
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies
    Applicable to both skill levels (SSP IA, SSP IB)

  • Thorough knowledge of English grammar, spelling, and punctuation
  • Proficiency on a PC using programs such as Excel, Word, and Outlook, and the ability and willingness to learn new technology and software systems
  • Working knowledge of programs similar to and including Microsoft Publisher and Photoshop Working knowledge of computer graphics and design
  • Excellent interpersonal and intercultural skills necessary for communication via phone, email and in person
  • Excellent customer service skills
  • Self-motivated, detail-oriented, and reliable - able to work with both accuracy and speed

    Ability to:
  • Establish and maintain effective working relationships with a diverse group of faculty, staff, students, and the general public, and perform duties with tact and diplomacy
  • Be open and willing to assist students in a wide range of areas including but not limited to proofreading papers and scientific posters, designing and printing business cards, development of personal statements and resumes, and other tasks as presented
  • Troubleshoot typical computer, printer, and fax machine issues
  • Learn, understand, and differentiate the policies, procedures and practices of INRSEP+ and its affiliated programs
  • Respond to routine inquiries and explain standard policies and procedures in a professional manner
  • Exercise appropriate judgment and discretion, and maintain confidentiality
  • Work with minimum supervision
  • Plan, organize, and perform day-to-day and medium-range activities
  • Work in a climate characterized by frequent interruptions, shifting priorities, and the need to balance a multitude of tasks.

    Preferred Qualifications:
  • Bachelor of Arts or Bachelor of Science degree in STEM combined with some office experience
  • Professional experience working with a diverse population of underrepresented undergraduate, and graduate college students in an American Indian, Hispanic, and Black student-centered environment
  • Knowledge of CSU policies and procedures
  • Knowledge of academic support services for underrepresented STEM students
  • Knowledge of strategies/activities designed to enhance URM STEM student academic success and retention
  • Demonstrated history of commitment and dedication in working with underrepresented populations and in understanding cultural issues pertaining to these populations
  • Experience with basic University systems, including PeopleSoft, PeopleSoft Common Management System, MapWorks, Student/Faculty Center, OBI/Oracle, and PeopleSoft Finance
  • Experience with website development and maintenance

    Application Procedure: To apply, qualified candidates must electronically submit the following materials through Interfolio:

  • Letter of Interest
  • Resume or Curriculum Vitae
  • Contact information for at least three professional references
  • HSU Employment History Form ( (NOTE: This form replaces the HSU Employment Application form, which should no longer be used. Download the HSU Employment History Form and save it as a PDF file prior to filling it out. If the form is filled out on line (accessed via a web browser), content WILL NOT be saved.

    The Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station and front office staff available for applicants requiring assistance.

    Application Deadline: The deadline to submit application materials is 11:59 p.m. on Wednesday, August 1st, 2018. To be notified in the event this recruitment re-opens for a subsequent review of applications, send an email to [email protected] that includes the job number (18-38) and applicant's last name in the subject line of the message.

    HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

    Human Resources
    Siemens Hall - Room 211
    Arcata, CA 95521-8299
    (707) 826-3626
    Fax: (707) 826-3625
    Email: [email protected]

    It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.

    Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.

    Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at

    Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.





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    Job No:
    Posted: 7/16/2018
    Application Due: 8/2/2018
    Work Type: