Enrollment Customer Service Representative - Student Financial Services

Job description


Requisition Number

Job Title
Enrollment Customer Service Representative - Student Financial Services

Official Title
Enrollment Customer Service Representative

Position Number

Student Financial Services - 150300


Is this an internal posting only?

Work Schedule
Monday - Friday 8 am - 5 pm; Occasional Overtime

Department Overview
As a division of the Office of the President of the University of North Texas, the Office of Finance and Administration is responsible for supporting the academic mission of the institution by ensuring the university's safety, security and sound financial welfare. It is the mission of the division to deliver the highest quality services to the university community and constituents using the most appropriate and progressive technology. Student Financial Services is part of the Office of Finance and Administration. The department is responsible for the billing and collection of tuition, fees and third-party charges for the University. The staff issues ID cards, administers payment plans, processes refunds and manages collection efforts. Additional information is available online at https://sfs.unt.edu.

Job Description
The Student Financial Services Department at the University of North Texas is seeking to hire an Enrollment Customer Service Representative to join our team. Responsibilities of the position include, but are not limited to:

* Assist customers in person at the front counter of Student Financial Services.
* Assist customers by phone and email.
* Provide student tuition and fee billing information to students and parents.
* Process identification cards to students, faculty, staff, retirees and visitors.
* Assist with special projects as requested.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications
The successful candidate will possess a Associate's degree and one year of professional experience in customer or student services. Substitution of education for experience allowed. The following knowledge, skills, and abilities are required:
* Skill in telephone etiquette and courteous communication with public, verbally and in writing.
* Skill in delivering outstanding customer service.
* Ability to problem-solve, multi-task and organize in a fast-paced collaborative environment.
* Ability to demonstrate patience when assisting customers with a variety of issues.
* Ability to understand and articulate institutional policies, procedures and federal, state regulations. Maintains up to date knowledge of same.
* Skill in the operation of a variety of office machines including personal computers, telephones and copiers.
* Skill in learning, utilizing and helping others use various computer applications.
* Skill in English composition, grammar, spelling and punctuation.
* Skill in basic math.
* Basic MS Office skills.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Ability to deliver exceptional customer service to a diverse population of customers.
* Ability to consistently deliver exceptional customer service in-person, by phone and by electronic communications.
* Ability to work both independently and with a group.
* Ability to develop and maintain positive and effective working relationships with all co-workers.

Special Instructions to Applicants
Applicants must submit a resume, cover letter and professional references with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 7/14/2018
Application Due: 7/17/2018
Work Type: