Communications Center Supervisor
Hyde Park Campus
8170930 DSS Communications Centre
About the Unit
The University of Chicago campus is part of Chicago's Hyde Park neighborhood, which contains a significant amount of off-campus housing for undergraduate and graduate students. More than a third of the University's staff resides in areas surrounding the campus, and more than 50% of the University's faculty live in the Hyde Park area. The Department of Safety and Security includes the University of Chicago Police Department (UCPD), Environmental Health and Safety, Emergency Management, Management Operations, Campus Safety and Transportation & Parking Services. The Department is a unit of the Office of Legal Affairs and aims to provide stronger safety and transportation services to members of the University community. By long tradition, the University Police assists the Chicago Police Department in policing Hyde Park and surrounding neighborhoods.
The Communications Supervisor oversees dispatchers that process calls regarding emergency and non-emergency situations. The Communications Supervisor monitors dispatchers and calls, ensuring appropriate response units are dispatched. Promotes a positive work environment and encourages positive attitudes. The Communications Supervisor must be able to perform the essential job functions of the dispatcher job description. The Supervisor assists in overseeing the smooth operation of the multi unit Emergency Communications Center, by providing direction to dispatchers and arranging for additional staff to ensure staffing requirements are met. The Communications Supervisor maintains a high level of knowledge and proficiency of all aspects of Emergency Communications Center operations and equipment.
- The Communications Supervisor oversees a team of dispatchers and the daily operations of the Emergency Communications Center. The Communications Center Supervisor, plans, prioritizes, assigns, and reviews the work of staff responsible for receiving emergency and non-emergency incoming calls to the Emergency Communications Center (ECC).
- Determines response requirements and relative priorities of situations, and dispatches units in accordance with established procedures.
- The Communications Center Supervisor recommends and assists the Manager of the Emergency Communications Center in the development and implementation of Emergency Communications Center goals, objectives, policies, and procedures.
- Enforces policies and procedures; develops employees through coaching, feedback, and training.
- Ensures all assigned dispatchers are properly trained.
- Conducts performance appraisals, recommends and implements disciplinary procedures as necessary.
- Maintains an atmosphere of professionalism; resolves or mediates interpersonal conflicts.
- The Communications Supervisor ensures all Emergency Communications Center equipment is operational and reports malfunctions immediately.
- Maintains files relating to emergency call notifications such as personnel rosters, and emergency call-out and notification files.
- Ensures that proper notifications are made in accordance with policy. Enters, updates, and retrieves information from computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Ensures that rules and regulations are followed regarding access to the Chicago Citizen and Law Enforcement Analysis and Reporting (CLEAR) system and the Law Enforcement Agency Data System (LEADS).
- Informs the Manager of the Emergency Communications Center of all aspects of the operations of the Emergency Communications Center including but not limited to service complaints, personnel problems, and equipment problems.
- Contacts the Manager of the Emergency Communications Center in the event of major emergencies.
- Submits daily written reports to the Commander. Assists in gathering Emergency Communications Center statistics, analysis, and reports.
- Coordinates and interacts with University of Chicago Police Department command, supervisory, line personnel, other University departments, and the City of Chicago Office of Emergency Management and Communications (OEMC).
- Working knowledge emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems required.
- Demonstrated willingness to exercise authority and accountability for making decisions required.
- Demonstrated sensitivity to the team atmosphere and assists employees in addressing problems which could impair the atmosphere of the Emergency Communications Center required.
- Knowledge of law enforcement and emergency services required.
- Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required.
- Excellent verbal and written communication skills required.
- Excellent typing skills required.
- Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required.
- Ability to learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings required.
- Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required.
- Ability to read, write, and effectively communicate in English required.
- Ability to read and interpret maps required.
- Ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system required.
- Ability to reach for telephones and radio access required.
- Ability to sit for long periods of time required.
- Ability to speak concisely required.
- Ability to hear accurately, especially when listening to radios and telephones required.
- Ability to work weekends and different shifts on a rotating basis required.
- Ability to accurately type 25 words per minute or more preferred.
Education, Experience or Certifications:
- High school diploma or GED required.
- Law Enforcement Agency Data System (LEADS) certified or eligible for certification training required.
- Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred.
- Five years of relevant police dispatch, public safety dispatch, or security dispatch experience required.
- Experience with computer-aided dispatch (CAD) system required.
- High stress environment
- On-call responsibilities
- Office environment
Mental Demand Requirements:
- Ability to communicate in writing
- Ability to communicate orally
- Ability to exercise absolute discretion regarding confidential matters
- Ability to follow written and/or verbal instructions
- Ability to give directions
- Ability to handle sensitive matters with tact and discretion
- Ability to handle stressful situations
- Ability to learn and develop skills
- Ability to maintain a high level of alertness
- Ability to pay attention to detail
- Ability to perform multiple tasks simultaneously
- Ability to react effectively, quickly, calmly, and rationally during conflicts and emergencies
- Ability to read
- Ability to work with frequent interruptions
- Ability to work with people from diverse cultures and backgrounds
- Active listening skills
- Critical thinking skills
- Decision making skills
- Interpersonal skills
- Problem solving skills
- Reasoning skills
- Time management skills
Physical Effort Requirements:
- Ability to bend, crouch, or stoop
- Ability to make repetitive wrist, hand, or finger movements
- Ability to operate equipment necessary to perform job
- Ability to sit for 4 hours or more
- Ability to use computers extensively for 4 hours or more
- Ability to Use Standard Work Station Equipment
- Ability to Use Standard Office Equipment
- Cover Letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
Depends on Qualifications
Scheduled Weekly Hours
Job is Exempt?
Drug Test Required?
Does this position require incumbent to operate a vehicle on the job?
Health Screen Required?
Remove from Posting On or Before
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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