Assistant Director, Enrollment Management

Job description

Illinois: Chicago

46480 Graham School-Divisional Admin

About the Unit
Created at the founding of the University, the Graham School is committed to enhancing the University of Chicago's position as a preeminent intellectual destination through support of lifelong learning. Graham is dedicated to curating and disseminating the university's rich content for a broader set of learners in ever more innovative ways; helping the university engage civically, globally, and with the latest innovations in teaching and learning.

Job Information

Job Summary:

Reporting to the Associate Director of Enrollment Management, the Assistant Director of Enrollment Management is responsible for providing a high-quality, positive, and personalized prospective student experience for an assigned caseload of potential students.

The Assistant Director will serve as the primary point of contact for prospective students, coordinate the application process, and organize and execute on- and off- campus recruitment activities. In addition to managing daily outreach and communication with prospective students, the Assistant Director will participate in the development of detailed quarterly and annual recruitment plans, provide regular status reporting, and be responsible for the achievement of strategic enrollment goals.


Recruitment: Collaborate with Associate Director of Enrollment Management, academic program staff, and other key stakeholders to plan and execute recruitment strategies for assigned program areas, including serving as the primary point of contact for an assigned case load of prospective students

  • Assume primary responsibility for responding to all incoming inquiries, managing recruitment relationships with assigned prospective students, and seeking opportunities to enhance and personalize the prospective student experience
  • Execute proactive communication plans designed to engage with prospective students throughout the admissions funnel using multi-channel communication including but not limited to phone, email, and in-person opportunities
  • Contribute to a more robust understanding of the prospective student market and current best practices by monitoring how prospective students are hearing about the Graham School, assessing the corresponding quality of prospective students from different sources, and benchmarking competitor program outreach efforts to ensure best practice in Graham's recruitment efforts
  • Develop recruitment event calendar and collaborate with program staff and UChicago Grad to seek opportunities for prospective student engagement
  • Identify business development and partnership opportunities as appropriate and work with key staff to cultivate these partnerships
  • Responsible for achieving strategic and targeted goals from application through deposit by guiding prospective students through the funnel and coordinating with colleagues to increase yield and minimize melt

Admissions: Manage the admissions and enrollment process, ensuring operational efficiency and positively influencing each recruitment cycles quantity and quality of completed applications
  • Coordinate the inflow of applications and ensure all required application documentation is secured within established deadlines
  • Resolve prospective student inquiries throughout the application submission cycle, troubleshooting application system and submission issues as necessary and acting as a liaison between program staff and prospective students
  • Provide support for student matriculation, participating in yield initiatives and student onboarding as directed
  • Ensure compliance-related document inquiries are met for admitted international students in collaboration with the Office of International Affairs and serve as enrollment management staff contact for student inquiries related to visa application timeline and process

Administration: responsible for managing the day-to-day administrative processes necessary to support a high-quality prospective student experience
  • Establish and maintain relationships with all Graham organizations and individuals involved in program management as well as marketing and prospective student outreach
  • Collaborate with other Graham department colleagues, UChicago Grad, and other stakeholders to explore and execute effective and mutually beneficial programming
  • Assist in overseeing student workers, interns, and temporary employees as appropriate

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required of the candidate.

  • Customer-service orientation with a strong aptitude for maintaining a positive demeanor in all interactions
  • Demonstrated ability to review and prioritize work to take appropriate actions without advance approval, set priorities, and meet deadlines while ensuring close attention to detail
  • Effectively work on multiple projects simultaneously employing strong project management skills
  • Outstanding communication skills: written, oral, listening, and public speaking ability, including the ability to forge and reinforce effective relationships with internal/external constituencies
  • Ability to work independently and as part of a team
  • Proficiency with Microsoft Office, internet, social media, and e-mail
  • Ability to travel locally and regionally
  • Commitment to excellence - reflected in distinction, effectiveness, efficiency, enthusiasm, passion, and quality.
  • High degree of personal and professional integrity, reflected in accountability, ethical behavior, honesty, and reliability

Additional Requirements

Education, Experience or Certifications:

  • Bachelor's degree required
  • Master's degree preferred

  • Minimum of one to three year(s) of experience in higher education recruitment/admissions, student affairs, academic support or closely-related field required
  • Knowledge of marketing and social media vehicles for engaging with prospects
  • Previous experience working in higher education preferred

Work Location:
  • Hyde Park Chicago campus; occasional events at Gleacher Center downtown Chicago; offsite meetings and travel as needed

Required Documents:
  • Cover letter
  • Resume

(NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit Eligibility

Pay Frequency

Pay Range
Depends on Qualifications

Scheduled Weekly Hours


Job is Exempt?

Drug Test Required?

Does this position require incumbent to operate a vehicle on the job?

Health Screen Required?

Posting Date

Remove from Posting On or Before

Posting Statement:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Full time

About Us
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world.

We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.

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Job No:
Posted: 7/14/2018
Application Due: 8/23/2018
Work Type: