Director of Financial Aid

Job description

Posting Details

Posting Number:


Position Category:

Director Div/Dpt AD  

Job Title:

Director of Financial Aid  

Position Code:


Position Type:



Financial Aid  

Nature of Work:

Under the general supervision of the Assistant Vice President of Enrollment Management, this position will provide overall management and the strong leadership necessary for the effective administration of the University's financial aid programs including, but not limited to, financial aid processing and disbursement, financial counseling, and reporting and auditing. The Director of Financial Aid demonstrates specialized professional knowledge of financial aid programs to develop student-centered and fiscally accountable delivery of funds. The Director assumes full responsibility for all of the financial aid programs of the University, including the development and implementation of its financial aid policies and procedures, processes for demonstrating compliance with all federal, state, and institutional regulations applicable to financial aid, and will demonstrate advanced knowledge of the operating characteristics and features of federal, state, and internal computer software used for financial aid and student information.  

Training and Experience:

A Bachelor's degree from a regionally accredited institution in education, business public administration, or equivalent discipline; 
Five (5) years of demonstrated successful full-time professional, administrative or supervisory experience in administering student financial aid programs; 
Firm understanding of institutional aid leveraging models and professional judgement; 
Excellent communication, organizational and interpersonal skills; supervisory and management experience; excellent customer service skills; and 
Knowledge of ELM and all Federal Student Aid systems (COD, CPS, NSLDS). 

Master's degree from an accredited institution of higher learning; 
Experience with Ellucian Banner system or related financial aid technology;  

Testing Requirements:


Illustrative Examples of Work:

*Interpret financial aid regulations, analyze student data, develop best practices, and implement procedures to ensure regulatory compliance and timely delivery of financial aid. 
*Review and revise existing policies and identify areas where the development of new policies and programs is required or potentially beneficial. 
*Use highly developed professional, interpersonal, and communication skills to interact with tact and diplomacy, non-judgmentally, positively, and cooperatively with students, prospective students, staff, faculty, and the public. 
*Establish performance and quality standards (in consultation with the senior administrative team) by organizing and prioritizing workload and setting up checks and balances to assure accuracy and quality of information along with the fiscal responsibility to comply with financial aid budgets and funding limits. 
*Maintain partnerships with federal, state, county, and other agencies to answer questions, resolve issues, provide data, and interpret data. 
*Analyze the level of student need and eligibility for financial aid to allocate financial aid awards consistent with the school's missions and objectives; 
*Stay abreast of and disseminate information about changes to financial aid policy, consider how these changes might impact current students, prospective students, and alumni, and address student concerns as they arise in such instances when others in the department are not able to resolve the issue. 
*Collaborate with various offices at the University to verify accuracy and streamlined processes to ensure overall compliance; 
*Supervise, extract, and import information from financial aid databases to support reporting and auditing requests. 
*Serve as destination point administrator (DPA) for federal electronic and online systems. 
*Complete federal, state, and institutional reports, including applications for federal funding and reports of the expenditures of funds allocated, such as the FISAP, in a timely and accurate manner. 
*Ensure fiscal accountability and reconciliation of federal, state, institutional and private financial aid funds including but not limited to Pell, Supplemental Educational Opportunity Grants, Work-Study, HOPE grant/scholarship. Zell Miller grant/scholarship, Direct Loans, and other funding processes. 
*Supervise the timely transmission of Federal Pell and Loan records to the U.S. Department of Education in accordance with mandated Federal deadlines. 
*Work closely with the Student Accounts Office to ensure Federal and State financial aid funds are accurately drawn down and deposited into accounts to prevent penalties for excess cash on hand. 
*Organize, prioritize, and assign work and projects to team members within Financial Aid Services. 
*Provide quality and audit reviews of work performed in the department; ensure training is provided to all staff as needed. 
*Provide guidance and direction to staff on the most complex and sensitive issues and circumstances. 
*Monitor and evaluate employee performance and provides directions and assistance as needed, including recommending employees for promotion when warranted, or recommending corrective action, hiring, and separation of employees when appropriate. 
*Design communication strategies to reach a diverse population of students with varying levels of understanding of financial aid principles and procedures, all while displaying an understanding and respect for cultural, ethnic, and individual differences. 
*Perform other duties as assigned.  

Posting Date:


Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.)

Open Until Filled



Special Instructions to Applicants:


Funding Source:

General Operating (State)  

Number of Openings:


If Other, please denote the Name of a Grant:

Financial Aid  

Fringe Benefits:



Commensurate with qualifications and experience  

Physical Demands


Facts About the Institution:

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, Billy C. Black Building, Room 382, Albany, Georgia 31705 Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.  

Disability Statement:

Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.  

Optional Applicant Documents:


Required Applicant Documents:

Cover Letter  

Application Types Accepted:

Staff Employment Application  




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Job No: 0600846
Posted: 7/13/2018
Application Due: 9/11/2018
Work Type:
Salary: Commensurate with qualifications and experience