Coordinate the administrative and information system processes that support the university's online learning management system (LMS). Support faculty and student access and use of the LMS. Work with instructional designers, program managers, and other staff to support the online course management cycle.Principal Duties and Responsibilities
Develop and manage course shell creation and online enrollment access processes that connect SIS data through an intranet system to provision the LMS.
Support data processing needs of instructional designers in managing instructor support.
Manage online enrollment bridge that processes data from the university enterprise system to the CMS. Support student requests for course access assistance.
Support instructional designers in managing faculty support request workflow.
Manage 3rd party software integrations to the LMS including course evaluations, library services, quiz/exam security, course clicker systems, and video-capture/conferencing applications.
Function effectively in a team based work environment.
Provide superior customer service to academic departments and Enrollment Management staff.
Perform other related duties as required.
A Bachelor's degree in Business, Information Technology, or a related field is required.
Knowledge and skills in planning, organization, analysis, problem solving, and data system management is required.
Three years directly-related experience in support of training and/or educational programs in higher education, including facilities arrangements, and database management is preferred.
Experience in administering a learning management system such as Canvas, Blackboard, or Desire2Learn is desired.
Excellent written and verbal communication skills are necessary as well as strong organizational skills, exceptional multi-tasking skills and demonstrated attention to detail.
Ability to work independently as well as part of an organizational team.