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Senior Director of Student Success

Job description

Organizational Relationship:

The Senior Director of Student Success reports to the Vice President for Student Engagement.  This position advances the mission of the university by being a leader in the Division of Student Engagement and providing leadership for the university efforts in data-driven student success work.


The Senior Director of Student Success implements a model of holistic student development to ensure successful transitioning of all students to and through North Park University. The incumbent will provide oversight to the areas of academic advising, first-year transition programs, disabilities services, and student diversity efforts. Along with the Dean of Students, the Senior Director of Student Success is responsible for mitigating student risk and educating the campus community on how best to support students.


  • Track retention trends among NPU students and make policy recommendations and decisions for student success based upon data analysis;
  • Engage in setting direction for advancing student success among all undergraduate students, especially students of color, by way of eliminating barriers to continuous enrollment and increasing persistence to graduation;
  • Manage staff overseeing the on-going development, implementation, and assessment of a comprehensive first-year experience program;
  • Oversee academic advising and registration processes for new and continuing students through collaborative efforts with direct reports, faculty, registrar, admissions, and academic deans;
  • Assist the Vice President for Student Engagement in establishing and measuring student learning through experiences hosted by the Division of Student Engagement;
  • Oversee the administration of EARS, the online early alert system;
  • Supervise staff working with COMPASS, Lighthouse, and Pritzker scholarship programs;
  • Maintain and establish new relationships with college readiness programs;
  • Manage staff working with students with disabilities;
  • Collaborate with University Ministries in aligning faith development with student success;
  • Advance diversity efforts on appropriate councils and committees;
  • Staff and oversee all sections of ACSR, a student success class;
  • Mentor students and be a model of mentorship for others.


  • Master’s Required; Ph.D., Ed.D., Psy.D or equivalent preferred;
  • 5 years of experience in educational administration or counseling; preference to those in higher education settings;
  • A personal commitment to and ability to articulate the Christian mission of North Park University;
  • Sensitivity to, and support for, multicultural issues and populations and diversity education;
  • A developmental understanding of college students and a desire to facilitate and encourage their development in a supportive and service-oriented environment;
  • The ability to effectively communicate with students, parents, administrators, faculty and staff members, and outside constituencies;
  • An entrepreneurial spirit with proven leadership skills and managerial abilities;
  • The ability to effectively coordinate many overlapping tasks and consistently meet deadlines.


Effective Date:  2018

NOTE: Supervisor may reassign job responsibilities at any time.




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Job No:
Posted: 7/13/2018
Application Due: 9/11/2018
Work Type: