Application Consultant

Location
Stanford
Posted
Jul 13, 2018
Institution Type
Four-Year Institution


Application Consultant

Stanford University

Job Number:
79680

Job Title: Application Consultant Job Code: 4732
Job Grade: H
FTE: 100% The fundraising work of the Stanford Office of Development (OOD) underwrites every aspect of the university's mission of teaching, research, service and patient care. The gifts raised help us to offer one of the most generous financial aid programs in the United States and carry out groundbreaking research that benefits people worldwide. Last year, we raised over $1 billion in philanthropic gifts. Separately, the Stanford Alumni Association (SAA) reaches, serves and engages all Stanford alumni and students, and fosters a lifelong intellectual and emotional connection between the University and its graduates. We deliver the most effective alumni relations program anywhere in higher education, including a bimonthly magazine; online communication and networking tools; academic and social programming (on and off-campus); a worldwide travel/study program; and numerous Stanford-related products and initiatives. We are seeking an Application Consultant with our Technology Support and Training team to expertly train and provide technical support to the more than 800 staff members of the OOD and SAA groups. Are you passionate about technology and experienced in providing “above and beyond” customer service? Do you thrive when showing someone how to harness technology to enable their work, and resolve issues that hinder their work? Then this position may be for you! Your responsibilities include:
  • Enabling OOD and SAA staff to excel in their core duties by teaching them (in both classroom settings and one-on-one support) how to find and exploit the vast information in our alumni / donor database and its associated applications and websites.
  • Resolving frequently asked questions and very rare errors with our alumni / donor database and its associated applications and websites.
  • Supporting the University's core technology stack: Office 365 email and calendar; Microsoft Word, Excel, and PowerPoint; networked file storage, and cloud-sharing file services (Google, Box, One Note); Stanford's central web applications, and network and security infrastructure.
  • Navigating user-submitted bugs and enhancement requests through to resolution with our partner technology teams.
  • Translating user questions and data requests into corresponding database tables and fields and canned reports; executing custom queries and synthesizing results back into consumable form.
  • Testing new software features and bug fixes from a user perspective; reviewing for common user interface confusion and “dumb things to do”.
To be successful in this position, you will bring:
  • Experience with PC, Mac, and mobile device support: hardware, software, and networking issues
  • Clear and professional English communication skills, both with users and with other technical staff
  • Logical approach to reproducing, isolating, and troubleshooting technical issues
  • Comfort and experience with classroom teaching and one-on-one support via email and phone
  • Experience with database software and/or ability to use logic to query data; comfort manipulating data in Excel
  • Familiarity with software quality assurance processes
In addition, preferred requirements include:
  • An Associate's or Bachelor's degree and two or more years of relevant experience or a combination of education and relevant experience.
How to Apply: We invite you to apply for this position by clicking the “Apply for Job” button. To be considered, please submit a cover letter and resume along with your online application. A successful cover letter could describe: your background in technical support and how you tenaciously tackled a tough issue to resolution; an experience mining data to answer a nagging question; and/or a summary of an innovative way you've taught a non-technical person to “get it”.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.


Job:

Location: Office of Development, California, United States
Schedule:
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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