Front Desk Receptionist

Location
Raleigh, NC
Posted
Jul 13, 2018
Institution Type
Four-Year Institution

Position Number: 00107075

Primary Function of Organization Unit: Continuing and Professional Education (CPE) reports to the Vice Provost for Continuing Education, McKimmon Center for Extension and Continuing Education. CPE is the administrative unit of NC State University with campus-wide responsibility for marketing, managing, and implementing non-credit seminars, workshops, short courses, conferences and in-house training programs. It is the mission of CPE to develop and present viable continuing education and professional development programs to the business, industrial and governmental communities, professional organizations and the general public, according to the identified needs and demands of a changing work force. The CPE staff resides in the McKimmon Conference & Training Center (MCTC) and the staff is responsible for providing space, equipment, and services to adult learners attending seminars, workshops, short courses, conferences, video conferences and webinars. Working with NC State University faculty and academic units. CPE assesses training needs, designs and develops programs and engage with academic/administrative units, delivers programs in the McKimmon Center and other surrounding areas in North Carolina and nationwide. Client Relations is a unit within CPE located in the McKimmon Conference and Training Center. The Center is an 116,500 square foot facility which is located on the southwest section of the university campus. The Center meets the needs of both small and large conferences (ranging from five to 3,500 people). There are 13 flexible meeting rooms (which can be divided into 20 areas), four computer labs, and one Telecenter. Client Relations is responsible for reserving space and equipment for a variety of educational and professional development programs. The staff of the Client Relations Department handles all types of program support services (e.g. room configurations, administrative and meeting planning service) before, during and after each event.

Essential Job Duties: The Front Desk Receptionist (FDR) is responsible for reception and administrative support for the main entrance of MCTC and a variety of event support tasks. The FDR produces daily directional signage for event rooms and the lobby monitors using MS Office Word and PowerPoint. The FDR must be able to use the Center's booking software, Ungerboeck, to check availability and input reservations for Conference Room 232 and 100. This position will answer all incoming phone calls to the main phone line. This requires screening calls for the Event Coordinators, capturing space requests and messages as needed, providing directions, transferring calls to appropriate contacts on campus, and conducting limited internet research to answer inquiries that require a reference to an outside department or organization. The FDR will receive event calls from the house phone. This requires passing information to Facility Support staff or the break service attendant, depending on the call, and completing an add-on request form when appropriate. The FDR will assist the Front Desk Lead with distributing evaluations after events, collecting event attendance information, and serving as back-up support for scheduling, checking in event contracts and assisting the Catering Coordinator in the Front Desk Lead's absence. The FDR must be comfortable using Google products including Gmail, Drive, Forms and Calendar. The FDR serves as the on-site coordinator for weekends on a rotational basis.

Minimum Education/Experience:

Department Required Skills: Knowledge of Ungerboeck event management software or similar event software, Microsoft Office programs, Google Docs, and Gmail

Preferred Experience, Skills, Training/Education: Bachelor's degree from accredited university

Necessary Licenses and Certifications: N/A

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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