ASSOCIATE DIRECTOR, CUSTOM PROGRAMS
Duties: Associate Director, Custom Programs, in the Program Design and Management Team collaborates with faculty and clients in designing, developing, and delivering high-quality customized executive education programs as measured by participant evaluations, client feedback, and external rankings. The Associate Director, along with the Senior Director, is responsible for the program P&L thereby assuming responsibility for program profitability. Since this is an entry-level position in the Program Design and Management Team, the Associate Director's portfolio will primarily consist of existing clients and programs. When the Associate Director is assigned to designing and delivering new programs, he/she will work closely with the Senior Director to achieve the desired objectives.
The Associate Director is accountable for understanding and assessing client needs, ensuring a high quality of instruction that delivers on those needs, responding to client questions and concerns, and resolving problems to the satisfaction of the client. Immediately after a program concludes, he/she is expected to determine client satisfaction and solicit suggestions, if any, for improving the program. He/she is also responsible and accountable for overseeing a consistent approach to post-program follow up, outcome measurement, and reporting.
The Associate Director is responsible for client retention and satisfaction. The Associate Director will work with the Senior Director to ensure strengthening and enhancing client relationships resulting in multi-year engagements and higher value engagements. Once business is sold/retained, he/she will work collaboratively with clients and Wharton faculty to develop robust solutions, design customized curricula that enhances the learning experience of the executive education audience, identify program faculty, and incorporate appropriate post-program follow-up initiatives to ensure program satisfaction and assess outcomes such as but not limited to participants' success in application of program tools/knowledge.
The Associate Director manages a high volume of programs in an assigned portfolio, and ensures learning objectives are met. To accomplish this, the Associate Director will understand the client's needs, be thoroughly knowledgeable about the faculty and resources available to Wharton Executive Education, and design and deliver unique, targeted, impactful solutions to accomplish agreed upon client objectives. This includes developing relationships with faculty and cultivating new Wharton/Penn faculty, new instructors, and senior executives when needed) for Executive Education programs.
This position requires matrix oversight of each program's Delivery Team with the expectation that each program is delivered with consistent program performance standards and seamless delivery.
The Associate Director must have the demonstrated ability and willingness to work with ease across cultures and geographies and be willing to travel as needed.
Qualifications: Bachelor's degree and 5-7 years' experience required or equivalent combination of education and experience. Master's degree in a related field highly preferred. Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment. Experience in consultative selling and adult learning theory and practices highly desirable. Relevant experience and deep knowledge of financial services or at least one corporate sector such healthcare, manufacturing, energy, technology or consumer products.
*Maintain Wharton as a leader of innovative and financially successful executive education programs through a proven track record of designing innovative educational program solutions for senior leaders in global companies and suggesting improvements to programs and processes.
*Collaborate with clients to evaluate their learning needs.
- Proven success in completing needs assessments to identify specific business and/or organizational issues and challenges to be addressed, and design a solution to be presented in an educational format.
- Ability to analyze and understand international and domestic business trends and the concerns of executives.
- Demonstrate innovative approaches to educational and management problems, including electronic media.
*Work independently and effectively to design, manage, and deliver a high volume of programs in assigned portfolio that provides sophisticated educational solutions to business challenges of executives and corporations over time.
*Collaborate with Vice Dean, Executive Director, Senior Director and usiness Development Team in support of developing proposals and RFPs.
EXPECTED SKILLS AND BEHAVIORS:
*Willingness to develop an in-depth understanding of Wharton and external faculty areas of expertise.
*Experienced, skilled, highly effective professional and leader to represent WEE in client-facing settings and through written communications.
*Action-oriented, results-driven approach, Self-starter and proven ability to work autonomously as well as collaboratively as a member of a program/project team in a fast-paced, results-driven environment.
*Strategic-thinking partner with demonstrated personal strengths that contribute to building a strong, dynamic and unified organization.
*Financial acumen P&L experience. Responsible for assuring positive contribution to the profitability of the department through cost management.
*Experience utilizing business development, sales, and CRM systems (preferably Salesforce). Strong understanding of metrics and dashboards.
*Ability to negotiate complex and difficult environments.
*Ability and willingness to travel internationally and domestically.
*Ability and willingness to work non-traditional hours to include early mornings, late evenings, and weekends as needed.
Reference Number: 07-29340
Salary Grade: 028
Employment Type: Exempt
Org: Executive Education
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: B-Executive/Managerial Administration