Office Support Associate

Job description


Requisition Number

Job Title
Office Support Associate

Official Title
Office Support Associate

Position Number

Residence Hall Operations - 163803


Is this an internal posting only?

Work Schedule
Monday - Friday 8am to 5pm

Department Overview
The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves nearly 6,300 students in 15 residence halls. Our department is organized into the following areas: housing operations, residence life, and financial administration. UNT Housing contributes to the mission of the university by promoting safe and inclusive living environments, fostering student connections and campus engagement, and providing diverse learning opportunities.

Job Description
The Housing and Residence Life Department at the University of North Texas is seeking to hire an Office Support Associate to join our team.

The Office Support Associate functions as a desk clerk in one of the on-campus residence halls. This position maintains and implements the residence hall desk operations by providing effective and efficient service to student and staff through telephone, receptionist and clerical skills. This position is under the supervision of the Hall Director and is responsible for supervising part-time desk workers.

Responsibilities of the position include, but are not limited to:

* Stays aware of activities and individuals in the residence hall and follows up on any misconduct or unusual activity.
* Provides excellent customer service to residents, staff, and guests.
* Serves as a resource for residents and guests; explains Housing and UNT policies and helps connect residents to on-campus offices.
* Shows concern for residents' well-being by being aware of and following up on verbal and non-verbal indicators.
* Accurately maintains physical and electronic files, appointment calendars, equipment, and keys.
* Processes maintenance requests and communicates with the Maintenance office to follow up on physical needs of the hall.
* Maintains accurate resident room rosters and communicates with the Assignments & Collections office regarding roster updates and room changes; manages the hall's room change process.
* Drafts and edits letters and official documentation.
* Assists the Hall Director with scheduling, training, and supervising the part-time desk workers.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications
The successful candidate will possess a High school diploma and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training. The following knowledge, skills, and abilities are required:

* Advanced customer service skills.
* Knowledge of Microsoft Office.
* Knowledge of accounting/budgeting procedures.
* Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
* Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
* Ability to conceptualize, plan and organize multiple programs and assignments effectively.
* Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
* Skill in developing and maintaining good working relationships.
* Knowledge of policies, practices, procedures and terminology of assigned function.

Special Instructions to Applicants
Applicants must submit a resume with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date

Pay Rate

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 7/13/2018
Application Due: 7/20/2018
Work Type: