Job Location Normal, Il 61790
Posting date 07-12-2018
The function of the Police Telecommunicator (TC) is to receive, process, clarify, interpret, prioritize, and accurately disseminate information for the purpose of ensuring officer safety, saving the lives of endangered persons, reducing property losses, reducing the effects of injury, apprehending criminals, and rendering timely assistance to the general public. The TC provides the vital communication link between the citizens who need help and the various emergency services that can provide the necessary assistance.
1. No record of conviction of a felony or a crime involving moral turpitude.
2. High school graduation or GED.
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
1. Must be able to work independently to meet the departmental mission and be able to keep their supervisors aware of any situations that are occurring while responding to multiple inquires for information and assistance.
2. Must present themselves and the department in a professional manner while not allowing their personal emotions to influence their behaviors.
3.Police Telecommunicators must be able to multi-task numerous times sensitive tasks while still providing services to many competing entities.
4. The Police TC must be able to work in a fast paced, highly stressful environment while adapting to changing priorities and assisting a diverse and often distraught clientele in a calm, efficient, and assistive manner.
5. Knowledge of FCC rules and regulations
6. Knowledge of University Policies
7. Knowledge of ISU Police Dept. Policies
8. Knowledge of Neighboring Police Dept. policies
9. Knowledge of LEADS rules and regulations
10. Knowledge of the geography of campus community buildings and offices
11. Knowledge of Campus Staff functions and jurisdiction
12. Knowledge of Campus parking lot locations and related regulations
13. Knowledge of Bloomington-Normal locations and emergency facilities
14. Ability to operate a Radio console and multiple resources on 4-8 computer monitors and portable radios on two difference radio systems.
15. Must be knowledgeable of the proper use of 50 plus radio channels resources available.
16. Ability to listen to multiple sources of information at once through selective listening. TC must be able to distinguish what communications requires them to act (Radio, Telephone, information on computer screen etc.)
17. Ability and knowledge to operate new state of the art phone system(VoIP) multiple line system.
18. Ability to monitor and respond to emergency calls.
19. Knowledge of several University Systems for accessing necessary information and perform critical security functions. To include: mainframe computer, email system, video recording systems, ID Card system, Access control system, paging systems, fire alarm system, emergency mass notification system, TYCO Alarms panic/hold up alarm systems and intercom system.
20. Ability to operate multiple computer systems critical to safety of officers and the University and Surrounding community.
21. Ability to maintain certifications LEADS, First Aid, and Sexual Assault Training.
22. Ability to type. Ability to speak clearly and distinctly. Good hearing is crucial with ability to listen to multiple communications.
23. Maintain proper documentation both paper and computerized files and logs of communication.
24. The Police TC must perform duties, make decisions and generate responses with a special emphasis on officer safety.
25. Speed and accuracy are a vital skill.
26. Police Telecommunicators must be resourceful and able to communicate with a wide variety of people in the full spectrum of emotional distress.
27. Working knowledge of criminal and civil procedure and university policies.
28. Ability to present a positive image to the public in often stressful situations.
29. Multitasking is essential and having a thorough knowledge of all the computer and paper filing systems is crucial. There are a variety of logs and records which are dependent upon the Police TC to keep accurate and up to date as they are legal documents.
Illinois State University is an Equal Opportunity Employer and has a strong institutional commitment to diversity. Females, minorities, individuals with disabilities, and veterans are encouraged to apply.