Principal Access Rep
UC Title: Principal Access RepPosition Number: 10006762Reports to: Call Center SupervisorWorking Title: Principal Access RepCost Center: Call Center (8571)Bargaining Unit: EXFLSA: NonexemptJob Code: 9099Date Created: 01/03/2018Shift: Day ShiftHours: 24.00
Principal Access Rep
Job Description & Salary Range
Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Rate Minimum $21.68 Midpoint $24.34 Maximum $26.99
Required Qualifications:Ability to establish and maintain effective working relationships across the HealthSystemAbility to work independently with minimal supervision and directionDemonstrated experience using a computer, including data entry and retrievalDemonstrated experience using office equipment such as a printer, copier, fax, scannerDemonstrated knowledge of insurance programs and/or government programsExcellent written and verbal communication skills in EnglishExperience with MS ExcelMinimum 1 year experience scheduling patient appointments for multiple medical specialty clinicsMinimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Preferred Qualifications: Bilingual skills in English and Spanish and/or VietnameseDemonstrated knowledge of medical terminologyKnowledge of University and medical center organizations, policies, procedures and formsMinimum 6 months experience working at UCI Medical Center's Call CenterPrevious experience utilizing Quest in a call center environment
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
To apply, visit http://careers.ucirvinehealth.org/jobs/2909913-principal-access-rep-call-center-p-slash-t-days