Principal Access Rep

Job description

Principal Access Rep

Job Description & Salary Range

UC Title: Principal Access Rep

Position Number: 10006762

Reports to: Call Center Supervisor

Working Title: Principal Access Rep

Cost Center: Call Center (8571)

Bargaining Unit: EX

FLSA: Nonexempt

Job Code: 9099

Date Created: 01/03/2018

Shift: Day Shift

Hours: 24.00

Position Summary:

The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Salary Range:

Rate Minimum $21.68 Midpoint $24.34 Maximum $26.99

Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to work independently with minimal supervision and direction

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of insurance programs and/or government programs

Excellent written and verbal communication skills in English

Experience with MS Excel

Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)

Preferred Qualifications:

Bilingual skills in English and Spanish and/or Vietnamese

Demonstrated knowledge of medical terminology

Knowledge of University and medical center organizations, policies, procedures and forms

Minimum 6 months experience working at UCI Medical Center's Call Center

Previous experience utilizing Quest in a call center environment

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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Job No:
Posted: 7/12/2018
Application Due: 7/26/2018
Work Type: