Academic Advisor, CHHSN Student Services Center - Exempt, Recruitment 3333

Carson, California
Jul 12, 2018
Recruitment 3333
Institution Type
Four-Year Institution

Position Information

This is a full-time, permanent (probationary) position.

Salary Range and Max Salary

The application deadline is: Thursday, July 26, 2018
The salary range for this classification is: $4,057 - $5,769 monthly.
The maximum salary budgeted for this position by the department is $4,057.

Conditions of Employment

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Campus Marketing Statement

California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system. CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels. Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide. The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.

Department Marketing Statement

Department: College of Health, Human Services, and Nursing

The Student Service Center (SSC) explains the degree programs and provides academic advisement primarily for undergraduate students including undeclared majors, "Special Admits", and new freshmen who have not yet developed advising links with an academic department. The SSC promotes campus policies and procedures with general consultation and referral services for all students who have special needs or problems. The SCC monitors students participation in the Graduation Writing Assessment Requirement (GWAR) to ensure students meet all graduation requirements.

Major Duties

Under the general supervision of the Associate Dean, and with lead work direction from the coordinator in the Student Services Center (SSC), the incumbent is responsible for providing appropriate professional student services such as orientation and advising for applicants, students and graduates in the various academic programs within the College of Health, Human Services, and Nursing (CHHSN). The incumbent, as a member of an academic advising team, will serve as a guide to the student to facilitate the understanding of administrative processes and policies. Orientation and advisory services will be offered to individuals and groups via in-person, telephone, and e-mail modalities. In addition to advisement services, the incumbent will serve as an Admissions Office liaison for applicants of the various programs offered in CHHSN. Additionally, the incumbent will assist with the maintenance of databases to track student activity from inquiry through graduation and after as alumni; assist in the maintenance of the Student Services Center web pages ensuring correctness and currency; provide assistance with marketing, recruitment and retention strategies; and provide assistance to higher level of Student Services within the unit.


Required Educations:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Preferred Experience:
Experience in a CSU Academic Advising Center.

Required Knowledge, Skills and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Additional Preferred Knowledge, Skills, and Abilities:

Actual classroom presentation experience with fairly large groups of young adults. Experience in training others. Excellent critical thinking skills, communication and interpersonal skills.

Specialized Materials:
The position activities may require the use of the following equipment, machinery, tools, vehicles or office equipment: Personal computer (desk top and/or laptop), printer, fax, and copy machine.


40% - Provide independent student advisement and guidance in individual and group settings, such advisement involves basic counseling techniques and may concern career, academic, learning, campus life and/or related issues. Academic advisement will include 1) Advising students about major, General Education (GE), and other undergraduate degree requirements, and 2) Explaining the rationale of major and GE requirements and pointing out the alternate choices under each program that will best serve student's needs.

30% - Serve as a liaison for prospective students with admissions and records. Function as the primary point of contact and conduit for applicants to submit applications, supporting documentation, additional forms, and fees for the admission process. Responsible for tracking and facilitating the application progression through matriculation.

10% - Participate in marketing and recruitment events both on and off campus for various programs as assigned by the Coordinator. Participate in content modification of recruitment presentations as needed to better meet the needs of the students.

10% - Assist in the development, implementation, and sustainment of student retention strategies. Assist in the support and monitoring of student progression for students experiencing academic difficulty. Assist in the development and implementation of student satisfaction and evaluation surveys; make recommendations for policy changes to enhance student services based on an analysis of the surveys.

5% - Assist in the maintenance of databases in order to monitor the activity of the SSC and students' progression through the programs; assist in the maintenance of SSC web pages ensuring correctness and currency. Release holds and enter approved substitutions into Peoplesoft.

5% - Perform other duties as assigned by supervisor and/or administrators.

To Apply Please Visit:

To apply for this posting (Non-CSUDH Employees):
Step 1: Select and read the qualifications for the position you are interested in
Step 2: Click 'Apply Now' at the bottom of the screen
Step 3: Login or Register (Create Username and Password)
Step 4: Select apply with or without resume
Step 5: Provide contact information and answer required questions
Step 6: Click 'Submit'

Closing Statement

California State University, Dominguez Hills, is an equal employment opportunity employer, and is strongly committed to achieving excellence through a diverse workforce. The University actively encourages applications of all qualified individuals.

California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms please visit,

Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771 or the Academic Affairs Personnel Services Office at (310) 243-3766.

Clery Act crime statistics for CSUDH are available at, or by calling University Police at (310) 243-3639.

Upon appointment all candidates must furnish proof of eligibility to work in the U.S.

The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9

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