Student Central Advisor (Part-time, Limited-term)
Posting # 2018-1284
Location US-WI-Eau Claire
Close Date 7/29/2018
Type Part-time, Limited-term
FLSA Status Non-Exempt
Hourly Pay Rate/Salary Based on professional level 3; hourly rate of $22.19
Hours per Week 19.5
Work Schedule This is currently a limited-term, grant-funded position through June 30, 2019. The goal is to identify funding to support as a continuous position. Scheduled hours are anticipated to be Monday through Friday from approximately 10 a.m. - 2 p.m. This position is customer-focused and may require the ability to adjust schedule to meet College, department, and customer needs.
Anticipated Start Date 8/27/18
Overview and Responsibilities
The Student Central Advisor will assess, advise, support, and track prospective and current CVTC students. The Student Central Advisor will assist with activities of the Student Outreach and Retention (SOAR) initiative and New Student Orientation (NSO) under the direction of the Student Central Coordinator. The Student Central Advisor will assist with activities related to Money Matters, CVTC's financial literacy program under the direction of the Student Central Manager. This position will oversee a pipeline student caseload with a goal of moving accepted students to matriculation.
- Under the direction of the Student Central Coordinator, provide proactive case management and outreach of pipeline and first semester students to increase matriculation of applications.
- Aid in semester-to-semester retention of continuing students by participating in all SOAR activities and initiatives throughout the year. This includes but is not limited to drop for non-payment interventions, campus events, and missing financial aid requirements to increase persistence.
- Assist with NSO activities throughout the year.
- Provide triage and assistance to students and parents with complicated enrollment issues or those that require general (non-program specific) advisement.
- Serve as a general advisor for all new incoming program and pre-program students.
- Handle triage and advisement of undeclared, just-take-a-class, and non-credit students.
- Assist with social media campaigns for Student Central, including content creation, editing, and blogging.
- Assist with Money Matters, CVTC's financial literacy programming.
- Assist with campus visits for accepted program and pre-program students.
- Lead and schedule Career Decisions Workshops.
- Serve as extension of Career Planning team and advise students in career assessment and program selection.
- Assist students and parents in the transition into postsecondary education, particularly after an application has been submitted; this may include, but is not limited to, providing advisement related to financial aid, registration, academic policies, career planning, and student accounts/billing.
- Advise by providing in-depth financial aid information to students and/or their parents concerning the Free Application for Federal Student Aid (FAFSA) and online FAFSA applications; meet for 1:1 advising with students and their parents; explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures and estimated family contribution formulas.
- Present at Student Central demonstrations/orientations with students and parents and other CVTC staff; provide financial aid presentations to the CVTC community, high schools, minority groups, and other requested external presentations. These events include, but are not limited to Financial Aid Nights, Campus Preview, New Student Orientation, Parent/Support System Orientation, College Goal, Money Matters, and any other presentations/orientations.
- Work collaboratively with faculty and staff to monitor student progress and academic success.
- Maintain data on all assigned students, tracking their progress, participation, use of interventions, and outcomes.
- Follow a structured daily schedule of phone, in-person, chat, and email contact while maintaining flexibility for last minute changes.
- Relate successfully with students and staff of diverse cultural, social or educational backgrounds.
- Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
- Use appropriate computer technology to efficiently carry out job duties.
- Deep understanding of equity, diversity, and inclusion.
- Ability to work effectively in a team and independently (i.e. solution focused, positive attitude, open-minded).
- A thorough understanding of the issues related to at-risk, under prepared, and transitioning students and academic success.
- Conflict resolution skills.
- Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups, including at-risk students.
- Ability to use judgment and discretion with confidential and sensitive issues.
- Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities, community agencies, and the general public.
- Project management and program evaluation skills.
- Proficient with technology including computer software programs for data collection, decision making, communication and the ability to manipulate spreadsheets.
- Ability to work a flexible schedule and travel to various campuses as needed.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
- Bachelor's degree in related area (Communications, Marketing, Human Development, Psychology, Student Affairs, Education, Public Relations, or Business) required.
- A minimum of two years of experience in a student services related area working with diverse populations required.
- Experience at the postsecondary level, particularly academic advising, career planning, intervention, and retention activities/strategies preferred.
- Experience with social media and content editing preferred.
As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.
This position is not eligible for benefits.
CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711
Chippewa Valley Technical College (CVTC) is part of the Wisconsin Technical College System (WTCS) and serves an eleven-county area in west central Wisconsin. The largest campus is located in Eau Claire and includes a Business Education Center and Health Education Center, plus a Manufacturing Education Center at the Gateway Campus and an Emergency Service Education Center and Energy Education Center at the West Campus. CVTC has regional centers in Chippewa Falls, Menomonie, Neillsville and River Falls. The College is one of 16 WTCS colleges located throughout the state.
CVTC offers 66 programs, over 25 certificates, and customized training to an average of 140 businesses annually. CVTC has an outstanding placement rate, with 91% of CVTC graduates are employed within six months of graduation, with 88% in a related field.
CVTC has a nationally recognized faculty and state-of-the art facilities and equipment. Business and industry leaders serve on advisory committees and help CVTC match its curriculum to the needs of today's workplace. Courses are offered at numerous locations in traditional classroom settings, as well as online and in a variety of blended and hybrid formats.
Equal Opportunity/Access Employer and Educator
Chippewa Valley Technical College (CVTC) does not discriminate on the basis of race, color, national origin, sex, disability, or age in its employment, admissions, programs, or activities.
View Complete Equal Opportunity/Access Employer & Educator Statement at https://www.cvtc.edu/about-cvtc/equal-opportunity-college