Client Services Technician
Nature of Work
At the University of West Georgia, we’re in the business of transforming lives and changing perspectives. From success in the classroom and chosen career fields to success on the athletic field and the total college experience, UWG has more than 1100 full-time faculty and staff members dedicated to helping you succeed. Over 13,000 students pursuing undergraduate and graduate degrees attend UWG presently.
This is a Client Services Technical position that will provide core IT technical support services. Core support includes troubleshooting, repair, quoting, and training for computer and base AV components and systems. Activities include Research, Quote, Install, Maintain, Repair, Image, Train customers, and Coordinate with vendors. Customers include Academic and Administrative services utilized by Administrators, Faculty, Staff and Students.
Position also delivers high level IT related customer service. Flexible schedule required allowing some evening and weekend support as needed.
Bachelor’s degree and 1 (or more) years of demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR High School Diploma and 3 years’ demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR a combination of education and demonstrated experience. Knowledge of basic software (e.g. MS Office, Adobe Suites and Antivirus). Knowledge of basic PC and Mac hardware and configurations. Knowledge of basic Audio Visual components and interconnections. Excellent communication skills and the ability to relate to a diverse constituency.
Industry certifications for Computer – Audio Visual – Network – Service Desk. Demonstrated experience with: Active Directory Administration; Server Administration; or Database Administration.
$19.18/hrly minimum - $25.07/hrly midpoint
Physical Requirements/Working Conditions
Ability to lift and carry 50 pounds. Ability to work from a ladder and use power and hand tools. This position is expected to comply with the University’s standard working hours. In addition, this position must be available outside of normal working hours, including nights and weekends, to complete routine system maintenance, or respond to emergency system outages.
Notice to Applicants
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia’s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212