Manager, Enrollment Services

Job description

Orange Coast College


Manager, Enrollment Services

Job# OM-006-19

Salary: $91,493.00 - $121,595.00 Annually

Deadline: 08/06/18


Full job description and OFFICIAL application available ONLY at:



Plans, prioritizes, supervises, performs, and reviews specialized tasks in connection with the admission, registration, records, academic progress and success, and status of students.  Establishes standards, assigns, and supervises the work of staff at a large, high volume college, including special processes for peak periods of student customer service activity.


Distinguishing Career Features

The Manager of Enrollment Services is an exempt, first-line working manager responsible for day-to-day leadership and performance management of staff.  Advancement to Manager is by appointment requires a demonstrated ability to direct and perform in all admissions and records functions that include, but are not limited to admissions, registration, residency, foreign student, student status, academic progress, transcripts, graduation, and attendance.  The Manager also provides direct leadership over systems and upgrading projects and services such as student data management, microfilming, and archiving records.

Essential Duties and Responsibilities:

Specific duties may vary among departments and jobs.  Incumbents typically perform a substantial portion or all of the following kinds of duties:

• Plans, organizes, supervises, and participates in the activities connected with student enrollment and reviews of admissions applications.  • Assures that customer service stations are setup and students and staff can access on-line and manual database records and resources. 

• Supervises the maintenance, evaluation, and certification of student records so they are suitable for transfer to other educational institutions, for athletic eligibility, selective service deferments, and eligibility for benefits from other agencies and programs. 

• Provides technical direction and information on issues pertaining to interpretation of admissions and student record guidelines and policies. 

• Researches, interprets, clarifies, and adjudicates a variety of problems dealing with, but not limited to, admissions, registration, matriculation, residency, student academic status, course class conflicts, and fees. 

• Conducts quality reviews student admissions applications for completeness and to determine questionnaires and correspondence to be sent to applicants. 

• Oversees and evaluates residency documents submitted by students to evidence bona fide residence and authenticity.   Determines difficult residency issues as they relate to student admissions, including challenges, exemptions, and evaluation of circumstances.  

• Responds to and resolves inquiries pertaining to admission and registration requirements and procedures, including those from other Technicians requiring special expertise and managerial authority. 

• Extracts and downloads information to prepare internal and externally mandated reports, and audit accuracy of student and enrollment data. 

• Supervises verification of class enrollment status for students and faculty members.  Interacts with students and other staff members to accept and facilitate transactions such as, but not limited to, student petitions, as appropriate.  

• Prepares, recommends, and implements approved updates to operating procedures, process documentation, and best practices that enhance work efficiency. 

• Assists the Director in preparation of budget proposals and related cost estimates.  Monitors and controls expenditures from approved budgets. 

• Supervises and participates in special events such as outreach, new student orientation, and graduation.  Serves on, or supports College and/or District committees. 

• Consults with faculty members and other staff about processes and issues relating to student enrollment and academic status.   

• Sets up checks and balances to verify and reconcile revenue categories on financial summary reports, ensuring accuracy and detail for audit trail purposes. 

• Approves student requests for course audit units, academic renewal, credit by challenge and examination, course repetition, credit/no credit grades, and high school concurrent enrollment. 

• Participates in the selection, training, assignment, and review of work output for staff, student, and temporary help.  Conducts in-service training, performance reviews, and first step grievance processes. 

• Maintains up-to-date of knowledge of programs, services, policies and procedures for admissions, registration, and student records.  Provides information to potential service users, including topics such as assessment, matriculation, graduation, and transfer. 

• Establishes and maintains liaison with other two-and-four year colleges, professional organizations, and outside agencies. 

• Performs other duties as assigned that support the overall objective of the position.


Qualifications and Physical Demands


Knowledge and Skills:

The position requires in-depth knowledge of regulations, policies, educational codes, and guidelines governing community college admissions and student record keeping.  Requires working knowledge of the District's and campus policies and procedures for at least these areas: registration, residency, maintaining instructor and student records, foreign students, student disciplinary, and legal processes.  Requires working knowledge of INS regulations affecting students.  Requires in-depth knowledge of major and course articulation and matriculation concepts.  Requires working knowledge of the principles and practices of supervision including work organization, performance management, and interpretation of labor contracts.  Requires a working knowledge of personal computer based software programs including but not limited to word processing, spreadsheet, presentation graphics, and special student information systems and applications used by the department.  Requires knowledge of and skills in office methods and procedures, proper English language usage, grammar, syntax, composition, vocabulary, spelling and punctuation.  Requires knowledge of financial recordkeeping practices and procedures, including cash handling and management. Requires well-developed math skill to perform business math computations and trending.  Requires well-developed human relation skills to make presentations, conduct training and review performance, explain technical and legal procedures to others, resolve conflicts, and portray a positive image of the College and the District.


Requires the ability to perform assignments in any and all admissions and records process and sub-process.  Requires the ability to learn and apply the most up-to-date regulations, policies, educational codes, and guidelines relating to admissions, registration, and student records. Requires the ability to establish technical and customer service standards in a collaborative setting, prioritize workload, analyze problems and determine solutions.  Requires the ability to compile and evaluate data, prepare reports, charts, and graphs from standardized formats.  Requires the ability to remain calm in stressful situations, work under pressure, meet deadlines and timetables, maintain attention to detail, and combine multiple tasks simultaneously.  Requires the ability to compose professional correspondence and reports.  Requires the ability direct and maintain a records retention system ensuring accuracy and confidentiality of private and/or sensitive information. 

Education and Experience:

The position requires a Bachelor's Degree and four years of progressive experience in an admissions/student enrollment function, one year of which includes work in a leadership capacity. Or, any combination of education and experience that meet the required qualifications.

Licenses and Certificates:

May require a valid driver license.


Coast Community College District is an Equal Opportunity Employer





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Job No: OM-006-19
Posted: 7/11/2018
Application Due: 9/9/2018
Work Type:
Salary: $91,493.00 - $121,595.00 Annually