San Antonio TAMUSA
Texas A&M University - San Antonio
Office Of The Chief Information Officer (Cio)
Proposed Minimum Salary
San Antonio, Texas
This position is responsible for developing standards and strategic direction for the information technology infrastructure, such as but not limited to LAN/WAN networking, servers, storage, telecommunications and business continuity, for the campus and remote facilities. Advises leadership on required infrastructure requirements to support the university operations and its mission. Performs highly and complex managerial work providing direction and guidance in strategic operations and planning in the university.
This position generally supervises employees.
Typically works Monday-Friday; 8 a.m.-5 p.m. May work beyond normal office hours, weekends and/or peak times.
- Provides leadership and day-to-day oversight for all information technology Infrastructure Services group activities. Oversees technology initiatives to deploy and maintain enterprise infrastructure including but not limited to networking, servers, virtualization technologies, storage, on-site and off-site data centers, cloud computing, and telephony (VOIP). Provides a secure, compliant, reliable, and scalable infrastructure by following defined processes and determining infrastructure implementation, maintenance, and support strategies. Responsible for management of Infrastructure Services personnel related activities such as, but not limited to, hiring, training, planning, assigning work, evaluating performance, and addressing performance matters. Responsible for management of information technology infrastructure equipment. Ensures proper maintenance, support, and refresh of equipment are performed as defined by leadership.
- Designs and implements short- and long-term strategic plans to make certain network capacity meets existing and future requirements. Assists in planning and implementation of technology initiatives. Directs program activities of staff. Plans, organizes, and directs operations of Information Technology (IT) infrastructure services and computer laboratories. Develops and implements techniques for evaluating program activities. Develops goals and objectives. Oversees the management of IT infrastructure and functionality. Practices network asset management, including maintenance of network component inventory, life cycle management and related documentation. Develops and executes plans that prepare the department for growth and effectively address the storage, retention, and restoration of information resources.
- Properly researches, tests, and evaluates proposed updates/changes to infrastructure environment. Conducts research and makes recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. Negotiate with vendors, outsourcers, and contractors to secure network products and services. Prepares RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts. Performs cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Develops communications to the internal ITS team and university community for issues that impact performance or availability of information technology infrastructure.
- Assesses, approves, and administers all equipment, hardware, and software upgrades. Manages and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers. Manages and ensures optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
- Works with and through others to manage the interdependent relationship between infrastructure, information security, and the applications/services they provide. Oversees and approves schedules, priorities, and standards for achieving goals. Develops, implements, and evaluates policies and procedures and associated training plans for network resources administration and appropriate use. Oversees compliance with policies and procedures. Oversees IT maintenance activities and management issues. Develops and reviews budget estimate recommendations for information technology installations, operations, and equipment. Responsible for developing, updating, and enforcing university procedures to ensure that the university is in compliance with all local, System, state and federal requirements.
- Provides Chief Information Officer (CIO) with necessary reports/metrics to evaluate performance and identify potential information technology risks. Completes required university, TAMU System, State of Texas, and federal reports.
- Maintains security and establishes proper functioning barriers to prevent unauthorized access or improper activity on the university network. Works with Information Security Officer (ISO) to configure systems effectively to reduce or minimize the risks associated with university information.
- Manages and ensures effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems. Tests network performance and provide network performance statistics and reports; develops strategies for maintaining network infrastructure. Tests server performance and provide network performance statistics and reports; develops strategies for maintaining server infrastructure.
- Oversees the preparation of management and productivity reports and studies.
- Oversees the management of IT personnel performing complex troubleshooting, repairs, and upgrades on IT systems. Oversees the management of IT project teams, IT support personnel, and personnel maintaining system configuration documentation, inventory of equipment, and operating supplies. Establishes and maintains regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities. Oversees the administration of user accounts, permissions, and access rights in Active Directory (AD). Directs and administrates a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action. Evaluates communication problems and supports moves, adds and changes through their completion. Provides "ownership" of problem through final resolution.
- Responsible for ensuring the activities related to ITS Disaster Recovery (DR) plan and university Business Continuity Plan are completed as described in the respective plans. Contributes to the refresh and maintenance of the ITS Disaster Recovery Plan and university Business Continuity Plan at least annually.
- Performs other duties as assigned to include, but not limited to conducting and attending meetings. Represents the university at business meetings, hearings, trials, legislative sessions, conferences, and seminars as needed.
Education & Experience:
- Bachelor's degree in a related field.
- Ten years of related experience in the operations, maintenance, and installation of computer and network equipment including at least three years of related supervisory experience.
- Knowledge of network infrastructure.
- Knowledge of developing or managing information technology architecture.
- Knowledge of word processing, spreadsheet, and database applications. Knowledge of the maintenance and installation of computer and network equipment.
- Ability to multitask and work cooperatively with others. Ability to communicate clearly and effectively to ensure understanding.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.