Clerk VI-Academic Records
Category: Classified Staff
Department: Academic Records
Locations: Boston, MA
Posted: Jul 10, '18
Ref No.: CLA
About Bunker Hill Community College:
Bunker Hill Community College is the largest community college in Massachusetts, serving more than 14,000 students each semester across all modes of instruction. Ranked among the 25 fastest growing public two-year colleges in the United States, BHCC is a multi-campus institution with vibrant, urban campuses in Boston, MA, in nearby Chelsea, MA, and at three satellite locations within the Greater Boston area. BHCC is part of the Massachusetts public higher education system, which includes 15 community colleges.
BHCC offers 103 certificate and degree programs that prepare students to enter four-year institutions or to enter the workforce prepared for better and more highly skilled jobs. Sixty-seven percent of students are people of color and more than fifty percent are women.
Bunker Hill Community College BHCC is nationally recognized as a Leader College by Achieving the Dream and is one of four colleges awarded the National Gates Foundation Achieving the Dream Catalyst grant.
BHCC is a progressive institution guided by five goals: to Foster Student Success, Strengthen Career, Transfer and Workforce Readiness, Advance Diversity, Inclusion and Equity and Develop the College's Infrastructure. The College is committed to a learning community teaching/learning environment and, as an Achieving the Dream institution, is focused on data-driven student success.
Living in Boston:
Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2014 and 2015 were ahead of projections. Eighty-plus colleges and a quarter of a million college students in the area make Boston one of the country's "youngest major metropolis," according to Boston magazine. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.
Represents the Academic Records Office and is responsible for providing quality services to students, alumni, faculty and staff. Responsibilities include:
- Works at the Academic Records office assisting students with the registration an enrollment process.
- Provides evening supervision of the Academic Records back-off processing; assists other staff with questions from students, alumni, faculty and staff, regarding processing, and policies and procedures
- Assist with tasks related to updating curriculum creating and maintaining master schedule, and graduation processing
- Answers questions from faculty and staff and addresses processing needs including grade changes, IP extensions and learning contracts
- Perform processing tasks related to registration and enrollment processes
- Assists with processing non-standard requests and troubleshoot problem issues
- Answers student, staff and faculty questions and provides information in-person over the phone and via email
Commonwealth of Massachusetts Human Resources Division Classification Specification for Clerk VI may be obtained at the Human Resources Office or at: http://www.mass.edu/forinstitutions/humanresources/classspecshrd.asp
- At least five years of full-time or equivalent part-time experience in office work or any equivalent combination of the required experience.
- Ability to follow written and oral instructions
- Ability to use proper grammar, punctuation and spelling
- Ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records
- Ability to type and use a computer and other standard office equipment
- Able to communicate effectively in oral expression and deal tactfully with others
- Proven ability to work with a diverse faculty, staff and student population
- Bachelor's Degree
- Experience in a college environment and preferably in an academic or student services office; community college experience a plus
- Demonstrated ability to provide quality customer services; experience with students, alumni, faculty or staff a plus
- Demonstrated ability to evaluate situation and make decisions based on policies and procedures
- Experience with computers and other technology; familiarity with Colleague or other Student Information System a plus
Shift: Monday and Thursday, 9:30a.m-5:30p.m and Friday, 8:00a.m.-4:00pm
Closing Date: July 26, 2018
Submit Cover Letter and Resume Addressing the Required Qualifications to: https://bhcc.interviewexchange.com. Fax transcript files over 2 MB to (617)-228-3328.