Head of Public Services
The Head of Public Services for Smith College Libraries manages all aspects of Public Services including circulation, reserves, stacks management, interlibrary loan, and coordinates in-person and virtual reference. This position is responsible for service quality, assessment, innovation including the creative use of technology in support of Public Service operations.
Duties and Responsibilities:
Management: Oversees the public services areas including overall management of circulation, interlibrary loan, and stacks. Maintains an understanding of how circulation, interlibrary, and stacks software works ensuring that operations are streamlined. Develops workflows and guidelines for movement of material from the Five College Library Annex to campus. Works with public services groups to hire students and develops appropriate training procedures. Oversees the main library buildings and coordinates management of the libraries’ branches; works with campus police and facilities management to address security issues or building problems. Provides training to staff on handling basic reference questions and triage of user needs
User Services Coordination: Responsible for coordination of reference services, in consultation with staff in the Learning, Research and Technology department. Provides first and second tier reference services including coordinating the scheduling of on-call reference; coordinates and assesses the Libraries virtual reference services. Collaborates with library partners in providing holistic service model including partners supporting writing, quantitative skills, wellness, and technology use. Manages the libraries faculty office delivery program, improving and expanding the service. Coordinates scheduling and tours of the library and is a point person for special events. Addresses ADA concerns or issues with both physical and electronic services.
Communication and Engagement: Communicates regularly with library staff and other members of the Smith community as needed to provide updates and information related to new and existing library services and resources; supports library initiatives including presenting library and research sessions in courses when asked; contributes to the library online presence and outreach and marketing efforts; engages in community and professional activities, organizations, and events as a member of the college’s community and a representative of the library.
Perform related duties as required.
Education/Experience: Master’s degree from an ALA-accredited program; 5 years of relevant professional library experience; minimum 3 years supervisory and related customer service experience; or an equivalent combination of education and experience.
Skills: Excellent communication, problem solving and analytical skills; accuracy and attention to detail; ability to organize and prioritize work effectively; ability to work independently and as part of a team; experience with integrated library systems (e.g. Aleph), Interlibrary Loan software (e.g. ILLiad), virtual reference and related self-scheduling systems (e.g. LibAnswers, LibCal) and be willing to work with new bleeding edge technology. Knowledge of copyright issues and experience providing research and reference services face-to-face and remotely a requirement. Demonstrated engagement with current and best practices in teaching and learning preferred Enthusiasm for working in an innovative, evolving, and learning environment.
Smith College is an EO/AA/Vet/Disability employer.